Patient Collections Specialist

Michigan Orthopaedic Surgeons; Southfield (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a Patient Collections Specialist to act as the primary contact for patients, handling inquiries, payments and disputes in a fast-paced clinic network.

You will explain copays, coinsurance, and deductibles, document actions in our billing system, and coordinate with collections when needed. Orthopedic billing experience is preferred, and a strong customer-first approach is essential.

Qualifications

• Minimum 2–3 years in a medical office, billing, or high-volume medical call center.
• Orthopedic experience strongly preferred.
• Experience handling high call volumes (50+ calls/day) with patients.
• Excellent active listening, de-escalation and negotiation abilities.
• Detail-oriented with independent prioritization and data entry accuracy.
• Solid understanding of EOBs, copays, coinsurance and deductibles; recognizes denial codes.

Responsibilities

• Serve as primary contact for patients and staff in high-volume clinics.
• Explain billing inquiries, negotiate payment arrangements, and resolve disputes.
• Process patient payments and pre-payments accurately.
• Document calls in the billing system per data-entry standards.
• Coordinate with collections agency for delinquent accounts.
• Assist with claim follow-ups, referrals, authorizations and insurance info.
• Verify eligibility and benefits with insurance companies as needed.

Skills

Medical office experience

High call volume

Active listening

Negotiation skills

Attention to detail

EOBs knowledge

Microsoft Office

Tools

Athena billing system

Microsoft Office

Job description

As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.

Why Join Us?

Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.

Position Summary:

The Patient Collections Specialist (PCS) serves as the primary contact for patients and staff from our high-volume clinics. The PCS manages a high daily volume of inbound patient calls and electronic contacts, efficiently explains complex billing inquiries, negotiates patient payment arrangements, and resolves account disputes. The ideal candidate maintains a customer-first approach while adhering to MOS Collection Policy.

Primary Responsibilities:

• Manage a high volume of daily inbound/outbound calls and electronic inquiries, maintaining a high level of customer satisfaction.
• Communicate with patients regarding financial responsibility, and explain copays, coinsurance, deductibles, and EOBs.
• Accurately process patient payments and pre-payments.
• Document calls and actions in the billing system, meeting established data entry standards.
• Process delinquent accounts and coordinate with collections agency.

Other Responsibilities:

• Assist Conduct simple claim follow-up related to address corrections, invalid insurance and updated coordination of benefits.
• Triage billing issues and patient questions regarding referrals, authorizations, and insurance information.
• Contact insurance companies via phone or online portals to verify eligibility and benefits.
• Assist with additional billing and collection duties as needed.

Qualifications:

• Minimum of 2-3 years in a medical office, billing, or a high-volume medical call center. Orthopedic experience strongly preferred.
• Demonstrated ability to manage high call volumes (50+ calls/day) in a fast-paced environment while maintaining high patient satisfaction.
• Exceptional active listening, de-escalation, and negotiation skills. Strong ability to handle sensitive financial conversations.
• Detail-oriented with the ability to prioritize independently.
• Strong understanding of EOBs, copays, coinsurance, deductibles, and denial codes.
• Microsoft Office proficiency. Prior experience using Athena billing system preferred.

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.