Patient Billing & Collections Specialist

Exceptional Healthcare Inc.; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Exceptional Healthcare Inc. in Dallas, TX seeks a Patient Account Representative to drive efficient patient billing and account management across the full lifecycle, from claims processing to payment collection and resolution of patient inquiries with empathy.

You will generate bills, explain benefits, handle denials and appeals when needed, and collaborate with patients and insurers to achieve positive outcomes while maintaining accuracy and empathy.

Qualifications

• High School Diploma or GED and relevant experience in medical billing, collections and customer service.
• Proficiency with EMRs and Microsoft Office Suite - Excel, Word, Outlook.
• Strong understanding of insurance reimbursement procedures and revenue cycle process.
• Good analytical skills and a firm grasp of calculations and medical terminology.
• Exceptional verbal and written communication abilities (English a must; Spanish a plus)

Responsibilities

• Process and manage patient claims accurately and efficiently
• Collect payments, negotiate overdue balances, and assist with repayment structures
• Generate bills and explain insurance benefits to patients
• Resolve account-related issues promptly with patients and insurance companies
• Update patient demographic information and initiate account adjustments

Skills

Medical billing

Collections

Customer service

EMR proficiency

Excel

Education

High School Diploma or GED

Tools

Excel

Word

Outlook

Job description

Exceptional Healthcare Inc. in Dallas, TX seeks a Patient Account Representative to drive efficient patient billing and account management across the full lifecycle, from claims processing to payment collection and resolution of patient inquiries with empathy.

You will generate bills, explain benefits, handle denials and appeals when needed, and collaborate with patients and insurers to achieve positive outcomes while maintaining accuracy and empathy.