Patient Billing & Collections Coordinator

The Ohio State University; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The Ohio State University is seeking a Patient Accounting Coordinator 1 (Call Center) to manage patient billing and collections within the Revenue Cycle. This role performs payment posting, cash reconciliation, refund processing, insurance follow-up, and patient service in a call center setting, with potential cross-training across revenue cycle functions.

Location: Ackerman Rd, 660 (0242). Schedule: Regular, 40 hours, First Shift.

Qualifications

• High School Diploma or GED required.
• Strong communication skills (verbal and written).
• Experience in a contact center or healthcare setting is preferred.

Responsibilities

• Manage patient billing and collection processing per policy.
• Post payments and reconcile cash.
• Handle refunds/credits and insurance follow-up.
• Provide customer service in a call center environment.
• Process self-pay collections and submit claims.

Skills

Verbal communication

Written communication

Interpersonal skills

PC knowledge

Education

High School Diploma or GED

Tools

Microsoft Excel

Epic EMR

Job description

The Ohio State University is seeking a Patient Accounting Coordinator 1 (Call Center) to manage patient billing and collections within the Revenue Cycle. This role performs payment posting, cash reconciliation, refund processing, insurance follow-up, and patient service in a call center setting, with potential cross-training across revenue cycle functions.

Location: Ackerman Rd, 660 (0242). Schedule: Regular, 40 hours, First Shift.