Patient Billing & Care Specialist I

NYU Langone Health; Las Vegas (NV); Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits and wellness program

Descripción de la vacante

NYU Langone Nevada is seeking a Customer Service Representative I to serve as the primary contact for patients with questions about balances, benefits, and insurance. The CSR I handles calls and messages, enters data in Epic CRM, processes billing tasks, and follows established protocols to maintain high patient satisfaction.

Strong communication and typing skills are required. Minimum qualifications include a High School Diploma and 1 year of relevant experience; CPT/ICD10 knowledge is

Formación

• High School Diploma; 1 year experience in a similar role.
• Typing 35 words per minute or greater on typing assessment prior to onboarding.
• Knowledge of CPT and ICD10 in medical billing; strong English usage, grammar and spelling.

Responsabilidades

• Answer calls and electronic messages; log data in CRM; process billing tasks as assigned.
• Communicate with providers and patients to ensure correct claim processing by third party payers.
• Follow workflows and training; maintain confidentiality and compliance with policies.

Conocimientos

Customer service

Typing 35 wpm

Communication skills

Educación

High School Diploma

Herramientas

Epic systems

Microsoft Office

Descripción del empleo

NYU Langone Nevada is seeking a Customer Service Representative I to serve as the primary contact for patients with questions about balances, benefits, and insurance. The CSR I handles calls and messages, enters data in Epic CRM, processes billing tasks, and follows established protocols to maintain high patient satisfaction.

Strong communication and typing skills are required. Minimum qualifications include a High School Diploma and 1 year of relevant experience; CPT/ICD10 knowledge is