Patient Billing & Care Specialist

United Surgical Partners International; Oklahoma City (OK); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Life insurance

AD&D

Disability insurance

401(k) retirement plan

Paid holidays

Job summary

United Surgical Partners International, Inc. is seeking a full-time Customer Service Specialist at the North OKC Medical Billing Office. The role involves patient support for the Central Billing Office, handling inquiries, resolving complaints, and guiding patients through payment options and charity screening.

You will liaise between patients, the CBO, and clients to address issues efficiently. The position requires professional communication, strong phone skills, and the ability to work in a

Qualifications

• Provide patient-related support per CBO policies.
• Resolve patient questions and complaints with accurate information.
• Assist with payment plans and charity screening when applicable.

Responsibilities

• Answer incoming calls promptly and courteously.
• Explain balances, billing questions, and insurance information to patients.
• Ensure HIPAA compliance in all communications and documentations.
• Update demographic and insurance data in the system.
• Collaborate with clients, physicians, and staff to resolve issues.

Skills

Customer service

Phone skills

Microsoft Office

Communication

Problem solving

HIPAA guidelines

Tools

OnBase

EMR

Billing systems

Job description

United Surgical Partners International, Inc. is seeking a full-time Customer Service Specialist at the North OKC Medical Billing Office. The role involves patient support for the Central Billing Office, handling inquiries, resolving complaints, and guiding patients through payment options and charity screening.

You will liaise between patients, the CBO, and clients to address issues efficiently. The position requires professional communication, strong phone skills, and the ability to work in a