Patient Billing & Care Specialist

Socket.dev; Knoxville (TN); On-site; USD 35,000 - 42,000; Full time

Job summary

Socket.dev is seeking a Customer Service Representative to handle incoming patient calls related to billing and office information. You will verify demographics and insurance data, explain charges, and process payments over the phone, while maintaining strict confidentiality.

Ideal candidates have medical terminology familiarity, solid MS Office skills, and experience in customer service. The role requires organization, empathy, and professional communication in a medical office setting.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of experience in a medical/healthcare customer service role preferred.
• Ability to read, write and communicate clearly; professional telephone etiquette.

Responsibilities

• Answer phones promptly and professionally.
• Explain charges, balances and office information to patients.
• Verify demographic and insurance information; update records as needed.
• Process patient payments over the phone using vendor portals.
• Document calls and maintain patient confidentiality; adhere to HIPAA.

Skills

Customer service

Medical terminology

MS Office

Payment processing

Detail-oriented

Professional demeanor

Confidentiality

Reliability

Telephone etiquette

Education

High school diploma or equivalent

Tools

MS Office

Medical revenue cycle software

Job description

Socket.dev is seeking a Customer Service Representative to handle incoming patient calls related to billing and office information. You will verify demographics and insurance data, explain charges, and process payments over the phone, while maintaining strict confidentiality.

Ideal candidates have medical terminology familiarity, solid MS Office skills, and experience in customer service. The role requires organization, empathy, and professional communication in a medical office setting.