Patient Billing & Accounts Support Specialist

North Carolina State University; Raleigh (NC); On-site; USD 30,000 - 40,000; Part time

Job summary

North Carolina State University is looking for a Patient Accounts Representative to manage front-line duties such as answering calls, assisting patients, processing payments, and enhancing the patient experience. The ideal candidate will have a high school diploma and 1–2 years of experience in a relevant setting.

This temporary position requires excellent customer service skills, attention to detail, and the ability to manage multiple tasks effectively. Relevant experience in patient billing is preferred.

Qualifications

• 1–2 years of experience in a healthcare, medical, dental, or customer service setting.
• Experience with patient billing systems and insurance processes preferred.
• Background in both dental and medical billing environments strongly preferred.

Responsibilities

• Assist patients and visitors courteously.
• Answer incoming calls and direct inquiries.
• Respond to billing questions and provide account information.
• Process patient payments and documentation.
• Log inquiries and correspondence per office procedures.
• Collaborate with staff to resolve account issues.

Skills

Customer service skills

Verbal communication skills

Organization and multitasking

Knowledge of billing processes

Microsoft Office proficiency

Attention to detail

Education

High school diploma or GED

Tools

EHR/EMR systems

Patient billing software

Job description

North Carolina State University is looking for a Patient Accounts Representative to manage front-line duties such as answering calls, assisting patients, processing payments, and enhancing the patient experience. The ideal candidate will have a high school diploma and 1–2 years of experience in a relevant setting.

This temporary position requires excellent customer service skills, attention to detail, and the ability to manage multiple tasks effectively. Relevant experience in patient billing is preferred.