Patient Billing & Account Specialist

experiencedAlliedHealth; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Eskenazi Health is seeking a Customer Service / TPL Representative to interact with patients, families, and guests in a professional manner and resolve account balances while delivering high patient satisfaction.

The role requires a Bachelor’s Degree preferred with two years of healthcare customer service experience or four years of general customer service; bilingual skills are strongly desired. This full-time, on-site position supports the hospital’s mission in Indianapolis, IN.

Qualifications

• Experience in customer service for healthcare settings is preferred.
• Strong interpersonal and communication skills with patients, families and staff.
• Ability to navigate healthcare billing and patient accounts.

Responsibilities

• Interact with patients, family members, and guests professionally to address needs and resolve account balances.
• Update demographics, insurance information, and patient issues to maintain an audit trail.
• Explain payment options and establish arrangements; coordinate with clinical departments as needed.
• Assist in resolving billing and registration issues and liaise with third party payers or attorneys.

Skills

Customer service

Communication skills

Bilingual

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Eskenazi Health is seeking a Customer Service / TPL Representative to interact with patients, families, and guests in a professional manner and resolve account balances while delivering high patient satisfaction.

The role requires a Bachelor’s Degree preferred with two years of healthcare customer service experience or four years of general customer service; bilingual skills are strongly desired. This full-time, on-site position supports the hospital’s mission in Indianapolis, IN.