Patient Benefits & Insurance Navigator

University of Miami; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition remission

Job summary

University of Miami Health System is seeking a Patient Benefits Advisor 2 to help patients secure insurance coverage and arrange payments for services. You will support scheduling, verify eligibility, and communicate with physicians to obtain missing information.

The role emphasizes accuracy, confidentiality, and excellent customer service in a medical environment at UHealth Tower in South Florida.

Qualifications

• Excellent customer service and communication abilities.
• Clear written and verbal communication skills.
• Attention to detail and organized work style.
• Strong interpersonal skills for patient interactions.
• Knowledge of medical terminology is preferred.

Responsibilities

• Greets patients and callers with a warm, professional greeting.
• Coordinates scheduling when prior authorizations are pending or denied.
• Informs departments about account status, estimates, and policies.
• Maintains patient confidentiality and secures documentation.
• Ensures prior authorizations are obtained and documented before services.
• Contacts physician offices to obtain missing information.

Skills

Customer service

Communication skills

Detail oriented

Interpersonal skills

Medical terminology

Education

High School diploma

Job description

University of Miami Health System is seeking a Patient Benefits Advisor 2 to help patients secure insurance coverage and arrange payments for services. You will support scheduling, verify eligibility, and communicate with physicians to obtain missing information.

The role emphasizes accuracy, confidentiality, and excellent customer service in a medical environment at UHealth Tower in South Florida.