Patient Benefits & Authorization Specialist

University of Miami; Miami, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

University of Miami Health System is hiring a Patient Benefits Advisor 2 in Miami, FL. This role focuses on ensuring patients have insurance coverage for services and advises on gaps to arrange payments. The incumbent greets patients, coordinates scheduling, and assists with account inquiries.

The position requires strong customer service, attention to detail, and knowledge of medical terminology; on-site work at UHealth Tower is expected.

Qualifications

• Strong customer service skills with patient focus.
• Clear written and verbal communication abilities.
• Detail-oriented and highly organized.

Responsibilities

• Greet patients and visitors with a professional, welcoming demeanor.
• Coordinate scheduling when prior authorizations are pending or denied.
• Assist with inquiries on accounts, eligibility, and financial estimates.
• Maintain confidentiality and secure handling of patient information.
• Ensure prior authorizations are obtained and documented before services.
• Contact physician offices to obtain missing patient information.
• Use insurance tools to generate accurate out-of-pocket estimates and letters.

Skills

Customer service

Written communication

Verbal communication

Attention to detail

Interpersonal skills

Medical terminology

Education

High School diploma

Job description

University of Miami Health System is hiring a Patient Benefits Advisor 2 in Miami, FL. This role focuses on ensuring patients have insurance coverage for services and advises on gaps to arrange payments. The incumbent greets patients, coordinates scheduling, and assists with account inquiries.

The position requires strong customer service, attention to detail, and knowledge of medical terminology; on-site work at UHealth Tower is expected.