Patient Benefits Advisor 2, Full Time

University of Miami; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

The University of Miami is seeking a Patient Benefits Advisor 2 responsible for ensuring patients have adequate insurance coverage and facilitating payment arrangements. This full-time position requires a high school diploma and at least 2 years of relevant experience, focusing on strong customer service and communication skills. Join a leading healthcare institution known for its commitment to exceptional patient care and academic excellence.

Benefits

Comprehensive benefits package

Tuition remission

Medical and dental coverage

Qualifications

• High School diploma required.
• Minimum 2 years of relevant experience.

Responsibilities

• Greets individuals warmly and coordinates appointment scheduling.
• Helps with inquiries into account status and ensures confidentiality of patient information.
• Obtains prior authorizations and updates patient accounts.

Skills

Customer service

Communication

Detail-oriented

Organizational skills

Interpersonal skills

Medical terminology

Education

High School diploma

Job description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .

Location: UHealth Tower

The Patient Benefits Advisor 2 ensures that patients have adequate insurance coverage for services received and advises patients when there are any gaps in coverage so that appropriate payment arrangements can be made.

CORE JOB FUNCTIONS:

• Greets every individual on the phone or in person with a smile and a warm, professional greeting.

• Coordinates with appropriate scheduling department to schedule patient appointments when prior authorizations have not been obtained or have been denied.

• Assists departments with inquiries into the status of accounts, pre-certification, eligibility, financial estimates and department policies and procedures.

• Ensures all patient information is secure and all paperwork disposed of appropriately to preserve confidentiality.

• Ensures that prior authorizations are obtained and fully documented prior to the receipt of services. Contacts physician offices to obtain missing patient information.

• Utilizes patient estimate tools and insurance company contacts to obtain accurate out-of-pocket estimates, documents these estimates, and generates estimate letters.

• Updates patient accounts as necessary with correct insurance information.

• Submits insurance referral documentation in a timely fashion.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School diploma

• Minimum 2 years of relevant experience

Knowledge, Skills, and Attitudes:

• Strong customer service skills

• Strong written and verbal communication skills

• Highly detail-oriented and organized

• Excellent interpersonal skills

• Knowledge of medical terminology

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H4