Patient Benefits Advisor 2 - Full Time - Bascom Palmer Eye Institute Miami, FL

University of Miami; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

The University of Miami is seeking a full-time Patient Benefits Advisor 2 for Bascom Palmer Eye Institute. This role involves ensuring patients have appropriate insurance coverage, educating them on financial options, and coordinating with various departments to facilitate care. Ideal candidates will have strong communication skills, attention to detail, and a high school diploma with relevant experience.

Benefits

Comprehensive benefits package

Medical and dental insurance

Tuition remission

Qualifications

• Minimum 2 years of relevant experience required.
• Strong customer service skills are essential.
• Knowledge of medical terminology needed.

Responsibilities

• Ensure patients have adequate insurance coverage and coordinate scheduling.
• Assist departments with inquiries about financial estimates and patient accounts.
• Contact physician offices for necessary patient information.

Skills

Customer service

Written communication

Verbal communication

Attention to detail

Interpersonal skills

Knowledge of medical terminology

Education

High School diploma or equivalent

Job description

Patient Benefits Advisor 2 - Full Time - Bascom Palmer Eye Institute Miami, FL page is loaded

Patient Benefits Advisor 2 - Full Time - Bascom Palmer Eye Institute Miami, FL

Apply locations Miami, FL time type Full time posted on Posted Yesterday job requisition id R100087634

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .

The University of Miami, Bascom Palmer Eye Institute, has an exciting opportunity for a full time Patient Benefits Advisor 2 in Miami, Florida.

The Patient Benefits Advisor 2 ensures that patients have adequate insurance coverage for services received and advises patients when there are any gaps in coverage so that appropriate payment arrangements can be made.

CORE JOB FUNCTIONS

• Greets every individual on the phone or in person with a smile and a warm, professional greeting.

• Coordinates with appropriate scheduling department to schedule patient appointments when prior authorizations have not been obtained or have been denied.

• Assists departments with inquiries into the status of accounts, pre-certification, eligibility, financial estimates and department policies and procedures.

• Ensures all patient information is secure and all paperwork disposed of appropriately to preserve confidentiality.

• Ensures that prior authorizations are obtained and fully documented prior to the receipt of services.

• Contacts physician offices to obtain missing patient information.

• Utilizes patient estimate tools and insurance company contacts to obtain accurate out-of-pocket estimates, documents these estimates, and generates estimate letters.

• Updates patient accounts as necessary with correct insurance information.

• Submits insurance referral documentation in a timely fashion.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:
High School diploma or equivalent

Experience:
Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:

• Strong customer service skills

• Strong written and verbal communication skills

• Highly detail oriented and organized

• Excellent interpersonal skills

• Knowledge of medical terminology

DEPARTMENT ADDENDUM
Department Specific Functions

• Reviews schedules and identifies patients who are uninsured/under-insured and/or have previous balances.

• Conducts comprehensive review of scheduled services, insurance coverages, previous balances, and payment history and creates a detailed estimate.

• Develops global packages for self-pay patients/guarantors promptly within 1 to 3 business days to ensure compliance with CMS.

• Serves as a patient benefit and financial advisor advocate by making outbound calls and/or meeting with patients and/or guarantors to educate and facilitate their understanding of the costs associated with the health care services they need, how much their insurance covers and what will be their out of pocket costs and provides them with a detailed estimate of costs.

• Assists patient/guarantors in meeting their financial obligations by offering payment plans and/or identifying alternate payment sources prior to date of service to patients requesting financial assistance.

• Provides patients requesting financial assistance with plain language summary, explains process, and refers them to MyChart website to complete charity application and uploading of required documents.

• Assigns financial assistance flag, creates/opens financial assistance case using Financial Assistance Module, and uploads any documents provided by patient.

• Processes credit card payments made over the telephone in accordance with Payment Card Industry (PCI) security standards and monitors and follows up on pending deposits/payments.

• Establishes and maintains effective collaborative working relationships with other departments, providers, insurance companies, federal, state, or local agencies to assist patient/guarantor in meeting financial obligations.

• Provides statements in accordance with established policies and procedures.

• Strives to meet or exceed established individual and departmental key performance indicator goals.

• All collection efforts are clearly documented in system and provides follow-up of accounts until they are resolved.

• Acts as a liaison and collaborates with the On-site Pt. Access Team, CBO, and Clinical Departments in resolving any charge or previous outstanding balance discrepancies.

• Trains new recruits in the Patient Benefit Advising team regarding procedures and systems and is the Subject Expert Matter and a resource to co-workers and internal customers.

• Performs other duties as assigned.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H4

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The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

Transforming lives

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.