Patient Benefits Advisor 2 (H)

University of Miami; Miami (FL); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Benefits Advisor to join their remote team. This role is pivotal in ensuring patients have adequate insurance coverage and facilitating payment arrangements. You will greet patients with professionalism, assist with inquiries, and coordinate with departments to ensure a seamless experience. If you are detail-oriented and possess strong communication skills, this opportunity offers a rewarding career path with competitive salaries and comprehensive benefits. Join a team that values excellence in patient care and service.

Benefits

Medical Insurance

Dental Insurance

Tuition Remission

Comprehensive Benefits Package

Qualifications

• 2+ years of relevant experience in a customer service role.
• Knowledge of medical terminology and patient insurance processes.

Responsibilities

• Assist patients with insurance coverage and payment arrangements.
• Coordinate with scheduling for patient appointments and authorizations.
• Ensure confidentiality and security of patient information.

Skills

Customer Service Skills

Written Communication

Verbal Communication

Detail-Oriented

Organizational Skills

Interpersonal Skills

Knowledge of Medical Terminology

Education

High School Diploma

Job description

Patient Benefits Advisor 2 (H) page is loaded

Patient Benefits Advisor 2 (H)

Apply locations Miami, FL | full-time | posted on Posted 12 Days Ago | job requisition id R100086909

Current Employees:

If you are a current Staff, Faculty, or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this this tip sheet.

The department of Patient Access has an exciting opportunity for a full-time remote Patient Benefits Advisor 2. The Patient Benefits Advisor 2, Full Time, ensures that patients have adequate insurance coverage for services received and advises patients when there are gaps in coverage to facilitate appropriate payment arrangements.

CORE FUNCTIONS

1. Greets every individual on the phone or in person with a smile and a professional greeting.
2. Coordinates with the scheduling department to schedule patient appointments when prior authorizations are not obtained or have been denied.
3. Assists departments with inquiries into account status, pre-certification, eligibility, financial estimates, and policies and procedures.
4. Ensures all patient information is secure and paperwork is disposed of appropriately to preserve confidentiality.
5. Obtains and documents prior authorizations before services are rendered; contacts physician offices for missing patient information.
6. Uses patient estimate tools and insurance contacts to obtain accurate out-of-pocket estimates, documents these, and generates estimate letters.
7. Updates patient accounts with correct insurance information as needed.
8. Submits insurance referral documentation promptly.
9. Adheres to University and unit policies and safeguards assets.

This list of duties is not exhaustive and may be expanded as necessary.

CORE QUALIFICATIONS

• High school diploma
• Minimum 2 years of relevant experience

Knowledge, Skills, and Attitudes

• Strong customer service skills
• Excellent written and verbal communication skills
• Highly detail-oriented and organized
• Excellent interpersonal skills
• Knowledge of medical terminology

Relevant education, experience, and certifications may be combined to meet qualifications.

The University of Miami offers competitive salaries and comprehensive benefits including medical, dental, tuition remission, and more.

UHealth, the University of Miami Health System, is South Florida's only university-based health system, providing leading-edge patient care backed by research and education at the Miller School of Medicine. Serving South Florida, Latin America, and the Caribbean, our physicians represent over 100 specialties and conduct over one million patient encounters annually. Our tradition of excellence is recognized worldwide for outstanding teaching, research, and patient care. Join us for a challenging and rewarding career.

The University of Miami is an Equal Opportunity Employer. Females, minorities, protected veterans, and individuals with disabilities are encouraged to apply. We are committed to non-discrimination based on protected categories under Federal law. Click here for more information.

Job Status: Full time

Employee Type: Staff

Pay Grade: H4