Patient Benefits Advisor 2, Full Time

University of Miami; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

The University of Miami is seeking a Patient Benefits Advisor 2 to ensure patients have adequate insurance coverage and assist with payment arrangements. Responsibilities include coordinating patient appointments, ensuring confidentiality, and documenting insurance information. Ideal candidates will possess strong customer service skills and a high school diploma.

Benefits

Medical insurance

Dental insurance

Tuition remission

Qualifications

• Minimum 2 years of relevant experience required.

Responsibilities

• Greet patients professionally and assist with scheduling appointments.
• Ensure patient information security and document prior authorizations.
• Coordinate insurance referrals and provide accurate out-of-pocket estimates.

Skills

Customer service skills

Communication skills

Detail-oriented

Interpersonal skills

Knowledge of medical terminology

Education

High school diploma

Job description

Patient Benefits Advisor 2, Full Time

Apply locations: Miami, FL | Full time | Posted 3 Days Ago | Job Requisition ID: R100087782

Current Employees:

If you are a current staff, faculty, or temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Location: UHealth Tower

The Patient Benefits Advisor 2 ensures that patients have adequate insurance coverage for services received and advises patients when there are any gaps in coverage so that appropriate payment arrangements can be made.

Core Job Functions:

1. Greet every individual on the phone or in person with a smile and a professional greeting.
2. Coordinate with scheduling departments to schedule patient appointments when prior authorizations are not obtained or denied.
3. Assist departments with inquiries into account status, pre-certification, eligibility, financial estimates, and policies.
4. Ensure all patient information is secure and paperwork is disposed of appropriately to maintain confidentiality.
5. Obtain and document prior authorizations before services; contact physician offices for missing patient information.
6. Use patient estimate tools and insurance contacts to obtain accurate out-of-pocket estimates, document these, and generate estimate letters.
7. Update patient accounts with correct insurance information as needed.
8. Submit insurance referral documentation promptly.
9. Adhere to university and departmental policies and safeguard assets.

This list is not exhaustive and may include other duties as necessary.

Core Qualifications:

• High school diploma
• Minimum 2 years of relevant experience

Knowledge, Skills, and Attitudes:

• Strong customer service skills
• Excellent written and verbal communication skills
• Highly detail-oriented and organized
• Excellent interpersonal skills
• Knowledge of medical terminology

Note: This description reflects the general responsibilities and may vary by department. Other duties may be assigned.

The University of Miami offers competitive salaries and benefits, including medical, dental, tuition remission, and more.

UHealth, the University of Miami Health System, provides leading-edge patient care, research, and education. Serving South Florida, Latin America, and the Caribbean, it has over 100 specialties and more than one million patient encounters annually. Our commitment to excellence has earned worldwide recognition.

The University of Miami is an Equal Opportunity Employer. Females, minorities, protected veterans, and individuals with disabilities are encouraged to apply. For more information, click here.

Job Status: Full time

Employee Type: Staff

Pay Grade: H4