Patient Benefits Advisor 2

University of Miami; Miami (FL); Remote; USD 40,000 - 55,000; Full time

Job summary

The University of Miami is seeking a full-time Patient Benefits Advisor 2 to ensure patients have adequate insurance coverage and facilitate payment arrangements. This role involves coordinating with scheduling, assisting with inquiries, and maintaining confidentiality of patient information. The ideal candidate will have strong customer service skills and at least 2 years of relevant experience.

Benefits

Comprehensive benefits package

Medical and dental insurance

Tuition remission

Qualifications

• At least 2 years of relevant experience.
• Strong customer service skills.
• Excellent written and verbal communication.

Responsibilities

• Greet individuals professionally via phone or in person.
• Assist with inquiries regarding accounts and eligibility.
• Obtain and document prior authorizations before services.

Skills

Customer Service

Communication

Organization

Interpersonal Skills

Medical Terminology

Education

High School diploma or equivalent

Job description

The job description provided is comprehensive and well-structured, but it can be improved by enhancing readability and removing some redundant or less relevant information. Here is a refined version:

Patient Benefits Advisor 2

Apply locations: Miami, FL | Full-time | Posted 3 Days Ago | Job Requisition ID: R100087670

Current Employees:

If you are a current Staff, Faculty, or Temporary employee at the University of Miami, please log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The Department of Patient Access is seeking a full-time, remote Patient Benefits Advisor 2. The role involves ensuring patients have adequate insurance coverage, advising on coverage gaps, and facilitating payment arrangements.

Core Responsibilities

• Greet individuals professionally and warmly via phone or in person.
• Coordinate with scheduling to arrange appointments when prior authorizations are pending or denied.
• Assist with inquiries regarding accounts, pre-certification, eligibility, estimates, and policies.
• Maintain confidentiality and secure handling of patient information.
• Obtain and document prior authorizations before services are received.
• Contact physician offices for missing patient information.
• Use patient estimate tools and insurance contacts to determine out-of-pocket costs and generate estimate letters.
• Update patient accounts with accurate insurance information.
• Submit insurance referral documentation promptly.
• Follow university policies and safeguard assets.

Note: This list is not exhaustive and may include additional duties as needed.

Qualifications

• High School diploma or equivalent
• At least 2 years of relevant experience

Knowledge, Skills, and Attitudes

• Strong customer service skills
• Excellent written and verbal communication
• Highly organized and detail-oriented
• Excellent interpersonal skills
• Knowledge of medical terminology

Relevant education, experience, and certifications will be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.