Patient Benefit Advisor 2, Remote

University of Miami; Miami (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Benefit Advisor to join their remote team. In this role, you will ensure patients have adequate insurance coverage and assist them with any gaps in their benefits. Your strong customer service and communication skills will be vital in coordinating appointments and handling inquiries. This position offers a unique opportunity to contribute to patient care within a leading academic health system. If you're detail-oriented and passionate about helping others, this is the perfect role for you.

Benefits

Medical Insurance

Dental Insurance

Tuition Remission

Comprehensive Benefits Package

Qualifications

• 2+ years of relevant experience in a customer service role.
• High School diploma or equivalent required.

Responsibilities

• Coordinate patient appointments and ensure prior authorizations are obtained.
• Assist with inquiries about accounts, eligibility, and financial estimates.
• Maintain confidentiality and secure patient information.

Skills

Customer Service Skills

Written Communication Skills

Verbal Communication Skills

Detail Orientation

Interpersonal Skills

Knowledge of Medical Terminology

Education

High School Diploma or Equivalent

Job description

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Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The department of Patient Access has an exciting opportunity for a full-time, remote Patient Benefits Advisor 2. The Patient Benefits Advisor 2 (H) ensures that patients have adequate insurance coverage for services received and advises patients when there are any gaps in coverage so that appropriate payment arrangements can be made.

Core Responsibilities

1. Greets every individual on the phone or in person with a smile and a warm, professional greeting.
2. Coordinates with appropriate scheduling department to schedule patient appointments when prior authorizations have not been obtained or have been denied.
3. Assists departments with inquiries into the status of accounts, pre-certification, eligibility, financial estimates and department policies and procedures.
4. Ensures all patient information is secure and all paperwork disposed of appropriately to preserve confidentiality.
5. Ensures that prior authorizations are obtained and fully documented prior to the receipt of services.
6. Contacts physician offices to obtain missing patient information.
7. Utilizes patient estimate tools and insurance company contacts to obtain accurate out-of-pocket estimates, documents these estimates, and generates estimate letters.
8. Updates patient accounts as necessary with correct insurance information.
9. Submits insurance referral documentation in a timely fashion.
10. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

1. High School diploma or equivalent
2. Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:

1. Strong customer service skills
2. Strong written and verbal communication skills
3. Highly detail oriented and organized
4. Excellent interpersonal skills
5. Knowledge of medical terminology

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H4

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Higher Education