PATIENT ASSOCIATE

Apicha Community Health Center; New York (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

12 Paid Holidays

Vacation and Sick Leave

Health Insurance Coverage

Flexible Spending Account

Life Insurance

Employee Assistance Program

Job summary

Apicha Community Health Center in Manhattan seeks a Patient Associate to register patients, collect payments, and enter data into the EMR. The role supports patient flow, answers calls, and schedules appointments in a fast-paced clinic.

Required are a high school diploma with experience, strong customer service, and English proficiency; Spanish is a plus. Proficiency with Word/Excel and familiarity with EMR systems are expected. Evening/weekend hours may be required.

Qualifications

• High school diploma or GED with 2 years of experience.
• Some college education with 1 year of experience preferred.
• Excellent customer service skills.
• Experience in outpatient clinic reception preferred.
• Written and verbal English communication skills required.
• Proficient in Word and Excel; accurate data entry required.
• Able to work independently and in a team.
• Ability to sit in front of computer long hours.
• Experience with HIV/AIDS population preferred.
• Flexible hours including evenings and weekends.
• Knowledge of eClinicalWorks EMR preferred.

Responsibilities

• Register patients and collect co-pays and payments.
• Enter registration information into EMR.
• Receive, redirect, and record messages from calls.
• Assist with patient flow and scheduling.
• Verify insurance eligibility and obtain pre-authorization when needed.
• Perform light bookkeeping and maintain office environment.
• Maintain patient confidentiality and comply with policies.
• Participate in Quality Improvement activities.
• Assist with referrals and patient retention.

Skills

Customer service

English communication

Data entry

Teamwork

Spanish language

Attention to detail

Flexibility

Education

High school diploma/GED

Some college education

Tools

Word

Excel

eClinicalWorks EMR

Job description

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

We are seeking a Patient Associate for our Manhattan location.

Position Summary

The Patient Associate registers patients, collects co-pays and payments for services and enters registration information in EMR.

Major Duties

• Customer Service
• Receive persons presenting to clinic reception area.
• Patient registration.
• Collect co-pays and payments for services from patients.
• Collect and enter registration information in EMR.
• Receive incoming telephone calls, redirects those calls and/or records messages.
• Assist with patient flow.
• Schedule patients efficiently, follow up with patients for missed appointments.

Administration

• Verify patient insurance eligibility prior to appointments.
• Obtain pre-authorization to provide medical services to patients who have a non-participating insurance.
• Confirm appointments, follow up for missed or cancelled appointments.
• Perform light bookkeeping, filing, maintenance of an appropriate office environment.

Compliance

• Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.
• Comply with agency policies and procedures and regulatory requirements. Represent agency and its services.

QA/QI

• Participate in Quality Improvement activities.

Collaboration

• Participate in patient recruitment and retention activities.
• Assist with referrals to external agencies/services.

Qualifications

• High school diploma/GED with 2 years of working experience required. Some college education with 1 year of working experience preferred.
• Excellent customer service skills are required.
• Experience in outpatient clinic reception is preferred.
• Written and verbal communication skills in English required.
• Proficiency in common office software (Word, Excel), and ability to enter data accurately required.
• Ability to work both independently and in a team.
• Ability to sit in front of computer long hours required.
• Demonstrated commitment to professional development.
• Experience working with people living with HIV/AIDS preferred.
• Able to work flexible hours including evenings and weekends.
• Ability to speak Spanish language is preferred.
• Knowledge of eClinicalWorks EMR is preferred.

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, Vacation and Sick Leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.