PATIENT ASSOCIATE

Apicha-Community-Health-Center-1; New York (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

Apicha Community Health Center in Jackson Heights, NY, is seeking a Patient Associate to join our full-time clerical team. You will register patients, collect co-pays, and enter information into the EMR, contributing to smooth clinic operations.

The role requires excellent customer service, English communication, and proficiency with Word and Excel. Experience with outpatient reception and EMR systems (eClinicalWorks preferred) is a plus, and Spanish language skills are welcome.

Qualifications

• High school diploma/GED with 2 years of working experience required.
• Some college education with 1 year of working experience preferred.
• Excellent customer service skills are required.
• Experience in outpatient clinic reception is preferred.
• Written and verbal communication skills in English required.
• Proficiency in Word and Excel and ability to enter data accurately.
• Ability to work independently and in a team.
• Ability to sit in front of computer long hours.
• Commitment to professional development.
• Experience with people living with HIV/AIDS preferred.
• Able to work flexible hours including evenings and weekends.
• Ability to speak Spanish is preferred.
• Knowledge of eClinicalWorks EMR is preferred.

Responsibilities

• Register patients and collect co-pays and payments for services.
• Enter registration information in EMR and manage patient records.
• Receive and direct incoming calls and relay messages.
• Assist with patient flow and schedule appointments.
• Verify insurance eligibility prior to appointments and obtain pre-authorizations.
• Communicate with patients to ensure smooth clinic operations.

Skills

Customer service

English communication

Data entry

Teamwork

Telephone skills

Education

High school diploma/GED

Some college education

Tools

Word

Excel

eClinicalWorks EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PATIENT ASSOCIATE

Full Time Clerical Jackson Heights, NY, US 1 Attachments

3 days ago Requisition ID: 1685

Salary Range: $23.48 To $24.54 Hourly

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

We are seeking a Patient Associate for our Jackson Heights location.

Position Summary

The Patient Associate registers patients, collects co-pays and payments for services and enters registration information in EMR.

The major duties of the position include, but are not limited to:

• Customer Service
• Receive persons presenting to clinic reception area.
• Patient registration
• Collect co-pays and payments for services from patients
• Collect and enter registration information in EMR
• Receive incoming telephone calls, redirects those calls and/or records messages.
• Assist with patient flow
• Schedule patients efficiently, follow up with patients for missed appointments

Administration

• Verify patient insurance eligibility prior to appointments
• Obtain pre-authorization to provide medical services to patients who have a non-participating insurance
• Confirm appointments, follow up for missed or cancelled appointments
• Perform light bookkeeping, filing, maintenance of an appropriate office environment.

Compliance

• Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.
• Comply with agency policies and procedures and regulatory requirements. Represent agency and its services

QA/QI

• Participate in Quality Improvement activities

Collaboration

• Participate in patient recruitment and retention activities.
• Assist with referrals to external agencies/services.

Qualifications:

• High school diploma/GED with 2 years of working experience required. Some college education with 1 year ofworking experience preferred.
• Excellent customer service skills are required
• Experience in outpatient clinic reception is preferred.
• Written and verbal communication skills in English required.
• Proficiency in common office software (Word, Excel), and ability to enter data accurately required.
• Ability to work both independently and in a team.
• Ability to sit in front of computer long hours required.
• Demonstrated commitment to professional development.
• Experience working with people living with HIV/AIDS preferred.
• Able to work flexible hours including evenings and weekends.
• Ability to speak Spanish language is preferred.
• Knowledge of eClinicalWorks EMR is preferred.