Patient Appointment Scheduler

Umpartners; Arlington (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Arlington is seeking a full-time bilingual customer service representative to manage patient referrals and assist with scheduling. The ideal candidate will have healthcare experience, strong communication skills, and proficiency in Microsoft Office. This role requires attention to detail and the ability to work in a fast-paced environment, ensuring quality service for all patients and medical staff.

Qualifications

• 1+ years of Health Care related experience.
• Knowledge of medical terminology.
• Ability to multitask and perform under stress.

Responsibilities

• Answer incoming calls and assist with scheduling.
• Communicate with outside physician offices and clinical staff.
• Ensure accuracy of electronic patient records.

Skills

Bilingual in English and Spanish

Customer service

Communication

Organizational skills

Time management

Detail-oriented

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

DESCRIPTION

• Answers incoming telephone calls and assist with scheduling and other needs based on the call type.

• Participates in clinic and market education, training, and meetings as need and/or required.

• Communicate with outside physician offices when needed to clarify referral issues.

• Communicate with clinical staff promote team awareness.

• Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.

• Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.

• Works independently.

• Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.

• Retain and utilize knowledge of insurance policies and procedures.

• Performs other related duties as assigned.

REQUIREMENTS

• High School Diploma/GED or equivalent experience

• 1+ years of Health Care related experience

• Must be Bilingual in English and Spanish

• Knowledge of medical terminology

• Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook

• Effective verbal and written communication skills

• Strong customer service skills

• Detailed oriented with organizational and time management skills

• Ability to perform in a highly stressful situation

• Ability to multitask

• Ability to establish effective working relationships with patients, physicians, and other medical support staff

• Ability to navigate through multiple software application

Company: Arlington Orthopedics Associates

Job Type: Full-time

Address: 800 Orthopedic Way, Arlington, TX, 76105