Appointment Scheduler - Fully Remote MUST BE LOCATED IN THE DFW AREA

ENT Specialty Partners; McKinney (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading medical practice is seeking an Appointment Scheduler to provide exceptional customer service and manage patient scheduling. This fully remote role requires candidates to be located in the DFW area and offers an opportunity to work in a fast-paced environment while ensuring a positive patient experience.

Qualifications

• At least one year of customer service experience preferred.
• Basic knowledge of office etiquette and environment.
• Ability to work efficiently in a fast-paced setting.

Responsibilities

• Schedule appointments for new and existing patients.
• Respond to patient inquiries via email, phone, or online submissions.
• Maintain accurate records and update patient information.

Skills

Excellent communication skills

Team-oriented

Self-motivated

Attention to detail

Proactive problem-solving

Job description

Appointment Scheduler - Fully Remote MUST BE LOCATED IN THE DFW AREA

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Job Title: Appointment Scheduler (Fully Remote MUST BE LOCATED IN THE DFW AREA)

*Training will be conducted in-office before transitioning to full remote work.*

General Summary of Duties:

The Appointment Scheduler reports to the Appointment Scheduling Manager. The role involves providing exceptional customer service to both new and established patients, ensuring a positive patient experience through multi-tasking, focus, and effective communication. Responsibilities include maintaining accurate records and updating patient information.

Position Responsibilities

• Answer phones promptly within two rings.
• Schedule appointments for new and existing patients following physician templates and preferences.
• Request copies of imaging, lab reports, or sleep studies as needed.
• Respond to patient inquiries via email, phone, or online submissions.
• Proactively troubleshoot conflicts and direct patients to appropriate departments.
• Coordinate with medical assistants and front office staff to ensure smooth clinic operations.
• Accurately enter patient demographics, pharmacy, and insurance information.
• Check and distribute voicemail messages appropriately.
• Manage referrals according to policies and procedures.
• Schedule audio appointments when necessary.
• Apply customer service principles to handle patient interactions calmly and pleasantly.
• Perform other duties as assigned by physicians or management.

Expectations

Leadership / Communication Skills

• Excellent communication skills
• Team-oriented
• Self-motivated to succeed
• Supportive of team members

Time Management / Responsiveness

• Reliable
• Efficient and accurate reporting
• Proactive in problem-solving
• Able to anticipate patient and team needs

Quality of Work

• Attention to detail
• Thorough data entry
• Document essential information for practice benefits
• Good spelling and familiarity with medical terminology

Qualifications

Experience and Skills

• At least one year of customer service experience preferred
• Basic knowledge of office etiquette and environment
• Ability to work efficiently in a fast-paced setting
• Experience verifying insurance, understanding deductibles, out-of-pocket costs, and coinsurance

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Medical Practices

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