Patient Appointing Services Clerk

The Copper River Family of Companies; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

Coho Integrated Solutions seeks a detail-oriented Patient Appointing Services Clerk to support military families by ensuring timely and accurate scheduling of healthcare appointments. You will verify eligibility, manage appointment requests, and provide exceptional customer service.

The role requires strong computer skills, outstanding communication, and the ability to obtain security clearance to access military installations.

Qualifications

• High school diploma or GED equivalent.
• Strong computer skills with proficiency in Microsoft Word, Excel, Access, and other software programs.
• Excellent communication, interpersonal, and customer service skills.
• Ability to obtain clearance to access the CAC.
• Relevant military experience is a plus and can be substituted for certain requirements.
• Preferred experience in healthcare administration or appointment scheduling.

Responsibilities

• Appointment Scheduling & Coordination: Proactively make outbound calls to schedule specialty care appointments, preventative health visits, and surgery reminders for beneficiaries.
• Eligibility Verification: Use the DEERS to confirm patient eligibility, ensuring smooth scheduling.
• Patient Appointment Management: Coordinate appointment scheduling, rescheduling, and cancellations to ensure timely care.
• Collaboration with MTFs: Work with Puget Sound Military Health System Military Treatment Facilities to meet beneficiary needs within TRICARE standards.
• Clear Communication: Handle call routing and documentation, ensuring communications are accurate, timely, and efficient.
• Secure Messaging Support: Provide secure messaging to ensure appointment information is shared accurately and efficiently.

Skills

Communication skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Coho Integrated Solutions is seeking a detail-oriented Patient Appointing Services Clerk to support military families and veterans by ensuring timely and accurate scheduling of healthcare appointments. In this role, you will verify eligibility, manage appointment requests, and provide exceptional customer service.

Key Responsibilities (include but are not limited to):

• Appointment Scheduling & Coordination: Proactively make outbound calls to schedule specialty care appointments, preventative health visits, and surgery reminders for beneficiaries.
• Eligibility Verification: Use the Defense Enrollment Eligibility Reporting System (DEERS) to confirm patient eligibility, ensuring smooth scheduling.
• Patient Appointment Management: Coordinate appointment scheduling, rescheduling, and cancellations to ensure timely care.
• Collaboration with MTFs: Work with other Puget Sound Military Health System (PSMHS) Military Treatment Facilities to meet the needs of beneficiaries within TRICARE access standards.
• Clear Communication: Handle call routing and documentation, ensuring all communications are accurate, timely, and efficient.
• Secure Messaging Support: Provide secure messaging to ensure appointment information is shared accurately and efficiently.
• Proof of US Citizenship is required
• Clearance:
  • Must pass background check to obtain security clearance
• Education:
  • High school diploma or GED equivalent.
• Required Knowledge/Experience:
• Strong computer skills with proficiency in Microsoft Word, Excel, Access, and other software programs.
• Excellent communication, interpersonal, and customer service skills.
• Ability to obtain clearance to access the CSMHS military installation and be issued a Common Access Card (CAC).
• Ability to communicate clearly and professionally in both written and verbal formats with staff, patients, and providers.
• Relevant military experience is a plus and can be substituted for certain requirements.
• Preferred Experience:
  • Experience in healthcare administration or appointment scheduling.
  • Previous knowledge of patient appointment systems, referral management, or healthcare settings is a plus.
• Work Hours: Our hours of operation are Monday to Friday (6:00 AM to 8:00 PM) and weekends (7:00 AM to 5:00 PM), excluding federal holidays. Weekend availability is required as part of the team rotation.

Position Pay Range

$18 - $18 USD

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: Benefits are offered based on employment classification and applicable contract requirements. Eligibility may vary by position.

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in The Copper River Family of Companies’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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