Medical Appointment Clerk

The Copper River Family of Companies; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental and vision coverage

Health Savings Account

401(k) with employer match

Paid holidays

Job summary

The Copper River Family of Companies is seeking a reliable Medical Appointment Clerk to support the on-call primary Clerk at Wright-Patterson AFB. You will help schedule appointments, verify eligibility, and keep patient schedules accurate to ensure timely access to care in line with MTf guidelines.

This role requires meticulous record-keeping, ability to use government systems, and clear communication with patients and clinic staff to coordinate care efficiently and compliantly.

Qualifications

• High School Diploma or GED equivalency.
• GENESIS Experience preferred.

Responsibilities

• Schedule medical appointments via phone, secure messaging, or other approved request methods.
• Validate patient eligibility through DEERS and update demographic information.
• Maintain appointment schedules using government medical systems (CHCS/AHLTA/MHS GENESIS).
• Register new patients, including newborns, as needed.
• Keep patient schedules and logs accurate and up to date; manage slot bookings and cancellations.
• Communicate appointment details and reminders to patients and clinic staff.

Skills

Detail orientation

Communication

Customer service

Education

High School Diploma or GED

Tools

CHCS

AHLTA

MHS GENESIS

DEERS

Job description

Coho Integrated Solutions is seeking a reliable and detail-oriented Medical Appointment Clerk to serve in an on-call capacity supporting the primary hired Clerk at Wright-Patterson Air Force Base. This role supports patient scheduling and clinic operations by booking medical appointments, validating patient eligibility, maintaining accurate schedules, and ensuring patients receive timely access to care in accordance with Military Treatment Facility (MTF) guidelines.

Responsibilities (include but are not limited to):

• Schedule medical appointments via phone, secure messaging, or other approved request methods, ensuring compliance with local appointing guidelines and access-to-care standards.
• Maintain appointment schedules using government medical systems such as CHCS, AHLTA, or MHS GENESIS.
• Validate patient eligibility through the Defense Eligibility Enrollment System (DEERS) and update demographic information; register new patients, including newborns, as needed.
• Keep patient schedules and logs accurate and up to date, using system tools and protocols (detail codes, freezing slots, TRICARE Online) for slot management, rescheduling, and cancellations.
• Contact patients via phone or secure messaging to schedule, reschedule, or cancel appointments as needed.
• Assist in preparing patient notifications for appointment reminders, no-shows, and cancellations.
• Create and deliver telephone messages (t-cons) to Primary Care Managers (PCMs) and clinic nurses in accordance with standard protocols and clinic guidelines.

Essential Job Qualifications and Requirements:

• Education:
  • High School Diploma or General Educational Development (GED) equivalency.
• Experience:
  • GENESIS Experience preferred.

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration's (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE's ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: Benefits are offered based on employment classification and applicable contract requirements. Eligibility may vary by position.

Disclaimer

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.