Patient Ambassador

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC; Rancho Cucamonga (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC is seeking a Patient Ambassador to enhance patient experience, drive case acceptance, and educate patients on treatment value. The role blends consultative sales, hospitality, and education to support office growth in a fast-paced dental setting.

The position involves presenting treatment plans, addressing concerns, and collaborating with providers to improve patient care while maintaining a welcoming atmosphere for all patients.

Qualifications

• 1–3+ years of sales, customer service, hospitality, or patient-facing experience.
• Ability to build rapport and connect with patients.
• Strong communication, relationship-building, and closing skills.
• Dental or healthcare experience is a plus, but not required.
• Comfortable discussing financial arrangements and high-value services.
• Strong follow-up and organizational abilities.

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable.
• Build strong relationships and establish trust quickly with patients and families.
• Present and explain treatment plans in a confident, professional, and persuasive manner.
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value.
• Utilize interpersonal and communication skills to connect with patients and improve treatment conversion.
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments.
• Discuss insurance benefits, financing options, and payment plans with confidence.
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment.
• Collaborate closely with providers and office leadership to support patient care and office goals.

Skills

Sales experience

Customer service

Communication skills

Relationship building

Closing skills

Goal-oriented

Active listening

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

3 days ago Requisition ID: 7390

Salary Range: $25.00 To $28.00 Hourly

Job Summary

The Patient Ambassador is a high-energy, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience. We are seeking someone with strong sales and customer service experience who excels at building relationships, connecting with patients, and creating trust quickly. This role combines consultative sales, hospitality, and patient education to help patients understand the value of treatment while supporting office production and growth goals.

Key Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
• Build strong relationships and establish trust quickly with patients and families
• Present and explain treatment plans in a confident, professional, and persuasive manner
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
• Discuss insurance benefits, financing options, and payment plans with confidence
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
• Collaborate closely with providers and office leadership to support patient care and office goals

Qualifications

• 1–3+ years of sales, customer service, hospitality, or patient-facing experience required
• Proven ability to build rapport and connect with customers/patients at a high level
• Strong communication, relationship-building, and closing skills
• Experience working in a goal-driven or performance-based environment preferred
• Dental or healthcare experience is a plus, but not required
• Comfortable discussing financial arrangements and high-value services
• Exceptional customer service and people skills
• Strong ability to influence and connect with others
• Outgoing, positive, and confident personality
• Excellent communication and active listening skills
• Goal-oriented and results-driven
• Strong follow-up and organizational abilities
• Ability to thrive in a fast-paced, high-volume environment