Patient Advocate Level I

MedRisk; California (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

MedRisk is seeking a Patient Advocate to retain client loyalty by delivering clear, efficient, and valuable support to all callers. You will collaborate with Adjusters and Nurse Case Managers to create a best-in-class customer experience and uphold compassionate patient interactions.

In this role you will make outbound calls to schedule patients promptly, navigate interdepartmental procedures, and support the team to achieve quality and productivity goals while maintaining a positive attitude.

Qualifications

• Bachelor’s degree preferred; strong written and verbal communication.
• Ability to multi-task in a fast-paced environment and work independently.
• Detail oriented with time management and organizational skills.

Responsibilities

• Make outbound calls to schedule patients to meet internal and external metrics.
• Understand and comply with interdepartmental procedures and policies.
• Meet department goals for quality and quantity of work input.
• Complete special projects or tasks as assigned by the supervisor.
• Provide best-in-class customer service to all callers.
• Investigate cases to obtain missing information needed for initial evaluations.

Skills

Self-motivated

Strong work ethic

Multitasking

Detail oriented

Time management

Organizational skills

Critical thinking

Education

Bachelor’s Degree preferred

Tools

MS Word

Excel

Outlook

Job description

The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.

The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results.

The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.

Primary Duties & Responsibilities

• Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
• Understand MedRisk’s interdepartmental procedures, policies and comply with them
• Meet MedRisk’s Department goals for Quality and Quantity of work input.
• Complete special projects or tasks as assigned by the supervisor
• Provide best in class customer service to all callers
• Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

Qualifications

• Bachelor’s Degree preferred
• Self-motivated
• Strong work ethic
• Ability to multi task in a fast paced environment and to work independently
• Detail oriented, time management and solid organizational skills
• Ability to think critically
• Solid MS Word, Excel and Outlook experience