Patient Advocate I: Compassionate Scheduling & Support

MedRisk; California (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

MedRisk is seeking a Patient Advocate to retain client loyalty by delivering clear, efficient, and valuable support to all callers. You will collaborate with Adjusters and Nurse Case Managers to create a best-in-class customer experience and uphold compassionate patient interactions.

In this role you will make outbound calls to schedule patients promptly, navigate interdepartmental procedures, and support the team to achieve quality and productivity goals while maintaining a positive attitude.

Qualifications

• Bachelor’s degree preferred; strong written and verbal communication.
• Ability to multi-task in a fast-paced environment and work independently.
• Detail oriented with time management and organizational skills.

Responsibilities

• Make outbound calls to schedule patients to meet internal and external metrics.
• Understand and comply with interdepartmental procedures and policies.
• Meet department goals for quality and quantity of work input.
• Complete special projects or tasks as assigned by the supervisor.
• Provide best-in-class customer service to all callers.
• Investigate cases to obtain missing information needed for initial evaluations.

Skills

Self-motivated

Strong work ethic

Multitasking

Detail oriented

Time management

Organizational skills

Critical thinking

Education

Bachelor’s Degree preferred

Tools

MS Word

Excel

Outlook

Job description

MedRisk is seeking a Patient Advocate to retain client loyalty by delivering clear, efficient, and valuable support to all callers. You will collaborate with Adjusters and Nurse Case Managers to create a best-in-class customer experience and uphold compassionate patient interactions.

In this role you will make outbound calls to schedule patients promptly, navigate interdepartmental procedures, and support the team to achieve quality and productivity goals while maintaining a positive attitude.