Patient Advocate I — Billing & Care Resolution

US Anesthesia Partners; Austin (TX); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus

Job summary

US Anesthesia Partners is seeking a Patient Advocate I – RCM to resolve patient, provider, and payer inquiries promptly and courteously. The role emphasizes accurate billing support, communications across departments, and ensuring timely customer satisfaction in a fast-paced environment.

Responsibilities include handling calls and written inquiries, documenting actions, and maintaining confidentiality while working within policy guidelines.

Qualifications

• High school graduate or equivalent required.
• Associate’s degree in health or business administration, or a related field of study is preferred.
• Equivalent combination of education and experience will be considered. Experience in a health care organization is preferred.
• Minimum of 1 year of customer service or billing collections experience preferred.
• Bilingual in English and Spanish preferred.
• Excellent verbal and written English language skills to answer customer concerns in simple, common language.
• Proficient math skills (i.e. calculation charges, payments, and adjustments).
• Knowledge of insurance processing, guidelines, and general laws related to all payers.
• Must be able to establish proficiency using the IDX practice management system.
• Excellent customer service skills.
• Ability to multi-task effectively.
• Data entry skills.
• Basic knowledge of CPT, ICD-9, and ASA codes.
• Sound problem solving skills and the ability to make decisions.
• Strong analytical skills.
• Must have a pleasant disposition and high tolerance level.
• Must display a positive “teamwork” attitude and strong interpersonal skills.
• Ability to work effectively and independently with limited supervision.
• Ability to maintain confidentiality.
• Willingness and ability to follow direction and/or company policy as directed by management.

Responsibilities

• Answers incoming patient, insurance company, physician office, and facility telephone calls.
• Responds to inquiries and complaints that may pertain to billing, claims, denials, payments, and collection activities.
• Records all customer contacts, including resolution or forwarding actions taken to refer questions to the proper party.
• Directly resolves questions so that the patient receives prompt satisfaction when possible.
• Responds promptly to all written inquiries or notifies the patient if there will be a delay in obtaining a final resolution.
• Explains the account situation accurately and in simple language so the patient understands the explanation.
• Works assigned tasks in a timely manner.
• Attends in-service training to improve skills and keep abreast of changes in contracts and procedures.
• Identifies and communicates complaint patterns to the management team.
• Maintains strictest confidentiality.
• Documents all actions in the system’s notes.
• Demonstrates a positive attitude and serves others with personal service 100% of the time.
• Uses the phone in a responsible, courteous, and professional manner, keeping personal phone calls to a minimum.
• Meets customer satisfaction standards set forth by management.
• Meets productivity/performance standards set forth by management.
• Adheres to all company policies and procedures.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Confidentiality

Teamwork

Problem solving

Analytical skills

Data entry

Attention to detail

Independent work

Education

High school diploma or equivalent

Associate's degree (health or business administration) preferred

Tools

IDX practice management system

Billing software knowledge

Job description

US Anesthesia Partners is seeking a Patient Advocate I – RCM to resolve patient, provider, and payer inquiries promptly and courteously. The role emphasizes accurate billing support, communications across departments, and ensuring timely customer satisfaction in a fast-paced environment.

Responsibilities include handling calls and written inquiries, documenting actions, and maintaining confidentiality while working within policy guidelines.