Patient Advocate/Hospitality Assistant

Hher24; Tyler (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Night shift differential

401(k) with company match

Full suite of benefits for full-time

Team environment that feels like a-fm

Job summary

Hospitality Health ER in Tyler, TX is seeking a dedicated Patient Advocate/Hospitality Assistant to provide a compassionate, high-touch patient experience. You will greet patients, assist with needs, deliver meals, and support daily hospital operations to ensure comfort and dignity.

Join a team focused on hospitality, communication, and community outreach, with opportunities to grow within a patient-centered freestanding ER.

Qualifications

• Customer service experience (healthcare or direct patient care preferred).
• Excellent communication & problem-solving skills.
• Compassionate, professional, and adaptable in fast-paced situations.
• High School Diploma or GED.
• Current, unrestricted driver’s license.
• Flexibility to meet scheduling needs.

Responsibilities

• Be the warm, welcoming face for patients, families, and visitors.
• Prioritize comfort — answer questions, resolve concerns, and provide assistance.
• Deliver meals, refreshments, and thoughtful touches that enhance the patient experience.
• Support daily operations in the Hospitality Department, anticipating patient and facility needs.
• Accurately complete logs, receipts, and other administrative tasks.
• Work closely with nurses, managers, and directors to keep everything running smoothly.
• Represent HHER at community events as part of our outreach.

Skills

Customer service experience

Excellent communication & problem-solv

Compassionate, professional, and adapt

Education

High School Diploma or GED

Job description

About Hospitality Health ER

Hospitality Health ER is a freestanding ER in Tyler, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.

If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth.

Overview

A freestanding ER in Tyler, TX is seeking a Patient Advocate/Hospitality Assistant to join their team. The Patient Advocate/Hospitality Assistant will strive to provide proficient, competent care while maintaining the patient’s sense of comfort and dignity.

What You’ll Do

• Be the warm, welcoming face for patients, families, and visitors.

• Prioritize comfort — answer questions, resolve concerns, and provide assistance.

• Deliver meals, refreshments, and thoughtful touches that enhance the patient experience.

• Support daily operations in the Hospitality Department, anticipating patient and facility needs.

• Accurately complete logs, receipts, and other administrative tasks.

• Work closely with nurses, managers, and directors to keep everything running smoothly.

• Represent HHER at community events as part of our outreach.

What We’re Looking For

• Customer service experience (healthcare or direct patient care preferred).

• Excellent communication & problem-solving skills.

• Compassionate, professional, and adaptable in fast-paced situations.

• High School Diploma or GED.

• Current, unrestricted driver’s license.

• Flexibility to meet scheduling needs.

Why You’ll Love Working Here

• Competitive pay + Night shift differential

• 401(k) with company match

• Full suite of benefits for full-time employees

• A team environment that feels like family

• Endless opportunities to learn, grow, and advance your career

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.