Patient Facilitator

Hher24; Tyler (TX); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Night shift differential pay

401(k) with company match

Additional benefits available for full

Résumé du poste

Hospitality Health ER in Tyler, TX is seeking a dependable Patient Facilitator to support guests from arrival to departure. You’ll help with transport, room readiness, and day-to-day facility operations, ensuring a smooth, welcoming experience for patients and families.

The ideal candidate communicates well, stays organized, and takes pride in a hospitality-minded approach. High school diploma or GED and a valid driver’s license are required; on-call night shifts are possible.

Qualifications

• High School Diploma or GED.
• Current, unrestricted driver’s license.
• 1+ year of experience as a Transporter, CNA, EMT, Medical Assistant, Home Health Aide, or in a similar support role.
• Strong communication and customer service skills.
• Dependable, organized, and comfortable working in a fast-paced environment.
• A hospitality-minded approach with a genuine desire to help others.
• Ability to read, write, and communicate effectively in English.

Responsabilités

• Safely transport guests throughout the facility using wheelchairs, stretchers, and beds
• Assist guests with entering and exiting vehicles and moving between designated areas
• Provide a welcoming, respectful, and supportive experience to guests and their families
• Clean and sanitize transportation equipment after each use
• Transport lab specimens, equipment, supplies, and other items throughout the facility
• Keep rooms, common areas, nursing stations, and workspaces stocked, clean, and organized
• Verify appropriate identification before transportation
• Communicate effectively with nurses, physicians, and team members to help maintain an efficient experience
• Assist with room turnovers and general facility upkeep
• Step in wherever needed to support the team and maintain a positive guest experience

Connaissances

Strong communication

Customer service

Teamwork

English communication

Formation

High School Diploma or GED

Description du poste

About Hospitality Health ER

Hospitality Health ER is a freestanding emergency care facility in Tyler, TX built around a simple idea: every person who walks through our doors deserves to feel welcomed, respected, and genuinely cared for.

Our team combines exceptional care with a first-class hospitality experience, creating an environment where people feel supported from the moment they arrive. We believe great experiences come from great teams, and our staff members are always willing to step up, lend a hand, and support one another when things get busy.

The Opportunity

We’re looking for a dependable and compassionate Patient Facilitator to join our Tyler team. This role plays an important part in creating a smooth, comfortable experience for guests and their families while supporting our team behind the scenes.

You’ll help with transportation, room readiness, organization, and day-to-day support throughout the facility. The ideal candidate is someone who naturally looks for ways to help, communicates well, stays organized, and understands that even the smallest details can make a big difference in someone’s experience.

What You’ll Do

• Safely transport guests throughout the facility using wheelchairs, stretchers, and beds
• Assist guests with entering and exiting vehicles and moving between designated areas
• Provide a welcoming, respectful, and supportive experience to guests and their families
• Clean and sanitize transportation equipment after each use
• Transport lab specimens, equipment, supplies, and other items throughout the facility
• Keep rooms, common areas, nursing stations, and workspaces stocked, clean, and organized
• Verify appropriate identification before transportation
• Communicate effectively with nurses, physicians, and team members to help maintain an efficient experience
• Assist with room turnovers and general facility upkeep
• Step in wherever needed to support the team and maintain a positive guest experience

What We’re Looking For

• High School Diploma or GED
• Current, unrestricted driver’s license
• 1+ year of experience as a Transporter, CNA, EMT, Medical Assistant, Home Health Aide, or in a similar support role
• Strong communication and customer service skills
• Dependable, organized, and comfortable working in a fast-paced environment
• A hospitality-minded approach with a genuine desire to help others
• Ability to work collaboratively and step in where needed
• Flexible availability, including night shift and on-call needs
• Ability to read, write, and communicate effectively in English

Perks & Benefits

• Night shift differential pay
• 401(k) with company match
• Additional benefits available for full-time employees

Why Hospitality Health ER?

At Hospitality Health ER, how we make people feel matters. We’re looking for team members who take pride in creating positive experiences, supporting their teammates, and going above and beyond when it matters most.

If you’re dependable, compassionate, hospitality-minded, and ready to be part of a team that puts people first, we’d love to meet you.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.