Patient Experience Technician

Hher24; Longview (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Night shift differential pay

401K with company match

Additional benefits for full-time

Job summary

Hospitality Health ER in Longview, TX is seeking a Patient Experience Technician to ensure patients feel comfortable, respected, and cared for in a fast-paced setting. You will assist in the lobby, support admissions and discharge processes, and de-escalate patient concerns with empathy and professionalism.

The role emphasizes exceptional service, effective communication, and teamwork. The successful candidate will have a high school education, strong English skills, and a proactive, flexible

Qualifications

• High School Diploma or GED required.
• Customer service experience, preferably in a direct patient care setting within a high-volume, high-stress environment (Emergency Room experience preferred).
• Previous medical experience is a plus.
• Strong critical thinking skills with the ability to work autonomously and efficiently.
• Positive attitude, flexibility, and willingness to take initiative.
• Ability to work independently as well as collaboratively within a team.
• Excellent communication skills; must read, speak, and write English fluently.
• Flexible availability, including on-call and coverage needs.
• Strong attention to detail and ability to meet deadlines with accuracy.

Responsibilities

• Deliver exceptional patient experience by assisting in the facility and lobby areas prior to discharge.
• Assist with de-escalating patient complaints in person and over the phone.
• Support medication coordination, such as calling in prescriptions (e.g., Eliquis) for patients.
• Assist with medical records tasks, including scanning and locating charts as needed.
• Communicate effectively and professionally with patients, families, visitors, and team members.
• Train staff on Hospitality bedside manner and patient care expectations.
• Proactively identify patient needs through conversation and provide holistic support (e.g., offering an emesis bag for nausea).
• Advocate for patients by communicating urgent needs to the charge nurse or clinical staff.
• Ensure patient comfort by providing pillows, blankets, drinks, snacks, and other resources; conduct regular rounds in the lobby.
• Support efficient patient flow during registration and assist with completing required documentation to reduce wait times.
• Maintain a clean and organized lobby by sweeping, dusting, straightening, and addressing spills or hazards immediately by contacting Environmental Services.

Skills

Customer service experience

Strong critical thinking

Positive attitude

Flexibility

Excellent communication skills

Teamwork

English fluency

Education

High School Diploma or GED

Job description

Patient Experience TechnicianLongview, TX

About Hospitality Health ERHospitality Health ER is a freestanding emergency room in Longview, TX, dedicated to delivering first-class care with personal attention to every patient. We pride ourselves on exceptional hospitality and customer service, going above and beyond for everyone who walks through our doors.

We foster a strong team environment where staff support one another during the busiest times.

Position Overview

Seeking a compassionate and proactive Patient Experience Technician to ensure every patient feels comfortable, respected, and cared for.

Key Responsibilities

• Deliver exceptional patient experience by assisting in the facility and lobby areas prior to discharge.
• Assist with de-escalating patient complaints in person and over the phone.
• Support medication coordination, such as calling in prescriptions (e.g., Eliquis) for patients.
• Assist with medical records tasks, including scanning and locating charts as needed.
• Communicate effectively and professionally with patients, families, visitors, and team members.
• Train staff on Hospitality bedside manner and patient care expectations.
• Proactively identify patient needs through conversation and provide holistic support (e.g., offering an emesis bag for nausea).
• Advocate for patients by communicating urgent needs to the charge nurse or clinical staff.
• Ensure patient comfort by providing pillows, blankets, drinks, snacks, and other resources; conduct regular rounds in the lobby.
• Support efficient patient flow during registration and assist with completing required documentation to reduce wait times.
• Maintain a clean and organized lobby by sweeping, dusting, straightening, and addressing spills or hazards immediately by contacting Environmental Services.

Requirements & Qualifications

• High School Diploma or GED required.
• Customer service experience, preferably in a direct patient care setting within a high-volume, high-stress environment (Emergency Room experience preferred).
• Previous medical experience is a plus.
• Strong critical thinking skills with the ability to work autonomously and efficiently.
• Positive attitude, flexibility, and willingness to take initiative.
• Ability to work independently as well as collaboratively within a team.
• Excellent communication skills; must read, speak, and write English fluently.
• Flexible availability, including on-call and coverage needs.
• Strong attention to detail and ability to meet deadlines with accuracy.

Pay & Benefits

• Night shift differential pay
• 401K with company match
• Additional benefits available for full-time employees

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.