Patient Advocate & Care Coordination Specialist

Tactile Medical; Minneapolis (MN); On-site; USD 29,000 - 37,000; Full time

Job summary

Tactile Medical, based in Minnesota, seeks a Patient Advocate to champion patients in the DME space, guiding them through insurance changes, rental reauthorization and related processes. The role emphasizes empathy, clear written and verbal communication, and critical thinking in nuanced patient situations.

Responsibilities include handling inbound inquiries, initiating outbound contact for authorization renewals, supporting continuum of care, and ensuring timely documentation for shipment and

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3–5 years of customer service, call center, or healthcare experience.
• Excellent written and verbal communication skills.
• Ability to manage challenging situations with empathy.

Responsibilities

• Respond to inbound patient inquiries via phone, chat, text and email.
• Initiate outbound contact for continued authorization and reauthorization of Tactile products.
• Support patient continuum of care across pump options per payer policy.
• Explain reimbursement processes and gather information for prior authorization or self-pay.
• Document patient contact accurately for shipment and billing.

Skills

Communication skills

Empathy

Verbal/written communication

Education

Bachelor’s degree or equivalent

3–5 years customer service/healthcare

Job description

Tactile Medical, based in Minnesota, seeks a Patient Advocate to champion patients in the DME space, guiding them through insurance changes, rental reauthorization and related processes. The role emphasizes empathy, clear written and verbal communication, and critical thinking in nuanced patient situations.

Responsibilities include handling inbound inquiries, initiating outbound contact for authorization renewals, supporting continuum of care, and ensuring timely documentation for shipment and