Patient Advocate - Bloomington, IN

Cognizant; Bloomington (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid holidays & PTO

401(k) plan

Disability coverage

Parental leave

Stock purchase plan

Job summary

Cognizant is hiring a Patient Advocate in Bloomington, IN to assess patient data for Medicaid/insurance eligibility and support families through the enrollment process.

The role requires Epic EHR experience, 1–3 years of related work, and the ability to travel locally while maintaining HIPAA compliance. Training is provided, with a Monday–Friday schedule and a starting date aligned to the posting.

Qualifications

• Medicaid eligibility knowledge required.
• Epic EHR experience required.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Empathy and patient-friendly approach.
• Ability to work independently.
• Knowledge of healthcare regulations and compliance.
• One year of related experience.

Responsibilities

• Assess patient data to determine eligibility.
• Review documents for accuracy and completeness.
• Provide technical assistance to clients and patients.
• Maintain and update patient files and database.
• Manage caseloads efficiently.
• Maintain HIPAA and EMTALA compliance.
• Travel locally as required.
• Collaborate with hospital staff.
• Adhere to confidentiality and data security.

Skills

Communication skills

Organizational skills

Time management

Empathy

Independence

Regulatory knowledge

Education

High School Diploma

Associate's degree or equivalent preferred

Tools

Epic EHR

Job description

Patient Advocate

Location: Bloomington, IN 47403

Schedule: Monday – Friday, 8:00 AM – 4:30 PM

Openings: 1 Need

Training: 3 weeks of required training

Experience: 1 to 3 years

Job Summary

The Patient Advocate is a vital role in hospitals and medical centers, responsible for assessing, communicating, and acting upon potential eligibility determinations. This includes evaluating patient demographics, household composition, financial holdings, medical status, and specific program criteria to secure Medicaid, Social Security, and insurance.

Key Responsibilities

• Collect and review patient information to determine eligibility.
• Prepare documents and review them for accuracy and completeness.
• Provide technical assistance to clients and patients.
• Create and maintain files.
• Ensure accurate documentation is maintained.
• Manage caseloads efficiently.
• Maintain and update the database, including documentation within Epic.
• Develop and retain professional relationships with hospital staff.
• Maintain and respect patient confidentiality.
• Adhere to HIPAA and EMTALA laws.
• Work effectively with diverse groups of people, demonstrating effective communication, organization, and time management.
• Will be required to travel locally.
• Perform other duties as assigned.
• Insurance and medical documentation with patients.

Qualifications

• Working knowledge of Medicaid eligibility and programs required.
• Experience with the Epic electronic health record system required.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in using relevant software and databases.
• Ability to work independently and manage tasks efficiently.
• High level of empathy and patience when dealing with patients.
• Basic understanding of healthcare regulations and compliance requirements.

Requirements

• High School Diploma
• Associate's degree or equivalent preferred
• One year of related experience
• Knowledge of Medicaid required
• Epic system experience required
• Availability to work the Monday – Friday, 8:00 AM – 4:30 PM schedule
• Availability to complete 3 weeks of training and start on 9/28

Compensation

The hourly rate for this position is between $20.00 – $22.00 per hour, depending on experience and other qualifications of the successful candidate.

Applications will be accepted until 9/25th

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Closing

If you are passionate about helping others and have the skills to provide exceptional customer service, we would love to hear from you!