Patient Advocate - Riverdale, GA

Cognizant; Riverdale (GA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant seeks a Patient Advocate in Riverdale, GA to assess and act on eligibility for Medicaid and related programs. You’ll work with patient demographics, medical status, and program criteria to determine eligibility and coordinate care within hospital settings.

The role requires 1–3 years of experience, Saturday–Wednesday shifts, and 3 weeks of training. You will travel locally and maintain confidentiality while collaborating with hospital staff.

Qualifications

• Experience with Medicaid eligibility and programs is required.
• Experience with the Epic EHR system is required.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and time-management abilities.

Responsibilities

• Collect and review patient information to determine eligibility.
• Prepare documents and review them for accuracy and completeness.
• Provide technical assistance to clients and patients.
• Create and maintain files.
• Maintain and update the database, including Epic.
• Develop relationships with hospital staff.
• Maintain patient confidentiality and HIPAA/ EMTALA compliance.
• Travel locally as required.
• Perform other duties as assigned.

Skills

Medicaid knowledge

Communication skills

Organizational skills

Time management

Empathy and patience

Independent work

Healthcare regulations understanding

Epic system experience

Education

High School Diploma

Associate's degree or equivalent preferred

Tools

Epic system

Job description

Patient Advocate – Riverdale, GA

Location: Riverdale, GA

Schedule: Saturday – Wednesday, 9:30 AM – 6:00 PM

Training: 3 weeks of required training

Start Date: 9/28

Experience: 1 to 3 years

Job Summary

The Patient Advocate is a vital role in hospitals and medical centers, responsible for assessing, communicating, and acting upon potential eligibility determinations. This includes evaluating patient demographics, household composition, financial holdings, medical status, and specific program criteria to secure Medicaid, Social Security, and insurance.

Key Responsibilities

• Collect and review patient information to determine eligibility.
• Prepare documents and review them for accuracy and completeness.
• Provide technical assistance to clients and patients.
• Create and maintain files.
• Ensure accurate documentation is maintained.
• Manage caseloads efficiently.
• Maintain and update the database, including documentation within Epic.
• Develop and retain professional relationships with hospital staff.
• Maintain and respect patient confidentiality.
• Adhere to HIPAA and EMTALA laws.
• Work effectively with diverse groups of people, demonstrating effective communication, organization, and time management.
• Will be required to travel locally.
• Perform other duties as assigned.
• Insurance and medical documentation with patients.

Qualifications

• Working knowledge of Medicaid eligibility and programs required.
• Experience with the Epic electronic health record system required.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in using relevant software and databases.
• Ability to work independently and manage tasks efficiently.
• High level of empathy and patience when dealing with patients.
• Basic understanding of healthcare regulations and compliance requirements.

Requirements

• High School Diploma
• Associate's degree or equivalent preferred
• One year of related experience
• Knowledge of Medicaid required
• Epic system experience required

Compensation

The hourly rate for this position is between $20.00 – $22.00 per hour, depending on experience and other qualifications of the successful candidate.

Applications will be accepted until 9/25th

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.