Patient Advocate

AllWays Community Health Center; Topeka (KS); On-site; USD 30,000 - 42,000; Full time

Job summary

AllWays Community Health Center in Topeka, KS is seeking a Patient Advocate to support patient flow by scheduling appointments, collecting income and insurance information, and answering phones with a friendly, professional demeanor.

The role requires careful attention to paperwork, accurate data entry into the electronic health record, and positive interactions with patients and staff to ensure smooth clinic operations during normal business hours.

Qualifications

• Ability to greet patients and provide friendly service.
• Schedule appointments and send reminders.
• Collect income and insurance information accurately.
• Complete paperwork and maintain patient records.
• Answer phones and communicate effectively.
• Work on site during clinic hours.

Responsibilities

• Greet patients and represent the clinic in a positive manner.
• Maintain a neat reception area and organize patient flow.
• Assist patients with paperwork and gather needed demographics, income, insurance, residency and medical history.
• Update patient information as needed and enter data into the electronic health record.
• Answer calls professionally and relay messages accurately.
• Conduct patient satisfaction surveys and communicate with clinic staff to ensure smooth operations.

Skills

Customer service

Multitasking

Communication

Attention to detail

On-site work

Job description

Job Summary

This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.

Description

Job Summary: This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.

Essential Functions

• Greet Patients.
• Schedule appointments.
• Call appointment reminders to patients.
• Assure patient paperwork is complete.
• Answer telephone.

Requirements

• Ability to work well with the public.
• Pays attention to detail.
• On site during clinic hours.
• Communicates effectively.

Specific Responsibilities

• Represent the clinic to the community in a consistently positive and effective manner.
• Greet public in a positive, polite manner.
• Maintain a neat work and reception area.
• Assist patients in completion of paperwork as needed.
• Gathers pertinent information including, but not limited to, patient demographics, information regarding income, insurance and residency and medical history.
• Updates patient information as needed.
• Answers telephone and handles calls in a friendly, professional manner.
• Records messages accurately for personnel not available.
• Conducts patient satisfaction surveys.
• Maintains open communications with clinic staff.
• Able to utilize electronic health record software correctly.
• Schedules patients in an appropriate manner.
• Gathers proof of income and assigns sliding fee scale appropriately.

Physical Demands

Physical Abilities

• Stand Occasionally
• Walk Occasionally
• Sit Constant
• Handling/Fingering Frequently
• Reach Outward Frequently
• Reach above Shoulder Frequently
• Climb Not Applicable
• Crawl Not Applicable
• Bend Occasionally

Push Pull

• 12 lbs or less Occasionally
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Lift Carry

• 10 lbs or less Occasionally
• 11-20 lbs Occasionally
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Occasionally