Patient Advocate

Sentara Health; Norfolk (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Parental Leave

Disability insurance

401k with employer match

Tuition assistance

Student debt pay down

CEU access

Pet insurance

Legal resources

Job summary

Sentara Leigh Hospital in Norfolk, VA is seeking a Full-time Day Shift Patient Advocate. The role is 40 hours weekly, 9 a.m. to 5 p.m., Day shift.

You will serve as the direct liaison to patients and families, promoting quality improvements and protecting patient rights. Requirements include a High School Diploma or equivalent (Bachelor’s preferred). Two years of customer service experience and strong communication, conflict resolution, and documentation skills are expected.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree preferred.
• Minimum 2 years of customer service experience.
• Experience with conflict resolution/mediation preferred.
• Proficiency in Drafting Business Letters is strongly preferred.

Responsibilities

• Represent patients and families and address concerns regarding services.
• Promote continuous quality improvements by interfacing with internal and external customers.
• Protect patient rights and advocate on behalf of patients/families when needed.
• Educate staff to improve patient satisfaction and service delivery.

Skills

Customer service

Conflict resolution

Mediation

Documentation

Drafting letters

Microsoft Office

Education

High School Diploma or Equivalent

Bachelor’s Degree

Tools

Microsoft Office

Job description

Full-time, Day Shift Patient Advocate – Overview

Sentara Leigh Hospital, located in Norfolk, VA, is hiring a Full‑time, Day Shift Patient Advocate. Position is on a full‑time, 40‑hour work week from 9 a.m. to 5 p.m. Shift: First (Days). City/State: Norfolk, VA.

Responsibilities

The Patient Advocate serves as the Sentara direct representative to patients and families who have concerns or questions regarding services. He/she facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.) and maintaining a data system of customer issues for use in identifying areas for improvement. Protects the patient’s rights; speaks out on the patient family’s behalf when necessary. Staff education to improve patient satisfaction is also expected.

Education

• High School Diploma or Equivalent (Required)
• Bachelor’s Degree (Preferred)

Experience

• 2 years of customer service experience (Required)
• Two years experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult people and situations; and facilitating the conversion of diverse opinions/thoughts (Preferred)
• Mediation Experience (Strongly Preferred)Healthcare Experience (Preferred)
• Microsoft Office Experience (Strongly Preferred)
• Patient Advocate Experience (Preferred)
• Proficiency in Drafting Business Letters (Strongly Preferred)
• Strong Documentation Experience (Preferred)

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Equal Opportunity Employer

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its workforce. It is a tobacco‑free environment.

Remote Work

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.