Patient Advocate

Austin Regional Clinic; Austin (TX); Presencial; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

Austin Regional Clinic is seeking a Compliance & Risk Associate to support patient feedback processes and timely resolution of grievances. This role ensures confidentiality and adherence to the organization's mission while working with cross-functional teams.

The position is hybrid, full-time, and requires a high school diploma with healthcare experience; EPIC experience is preferred. Strong communication and documentation skills are essential to uphold patient trust.

Formación

• Must have a high school diploma or GED and 2+ years in a healthcare setting.
• Epic experience preferred but not required.

Responsabilidades

• Collects, reviews, and monitors feedback about care and processes.
• Collaborates with staff and leaders to resolve patient grievances promptly.
• Acts as the primary communicator between patient and leadership during resolution.
• Maintains reporting systems for the Compliance & Risk Team, including email.
• Recommends policy and procedural changes identified during investigations.
• Acts as a change agent to continually improve the patient experience.
• Maintains thorough and timely documentation.
• Complies with all policies including OSHA, HIPAA, and Code of Conduct.
• Maintains regular and dependable attendance.
• Follows core competencies as outlined by the Company.

Conocimientos

Engage others

Computer skills

Verbal & written communication

Relationship building

Prioritization

Professional conduct

Factual recall & communication

Thought organization

Common sense application

Educación

High school diploma or GED

5+ years healthcare experience

Herramientas

EPIC

Descripción del empleo

Administration
6210 US-290 E
Austin, TX 78723, USA

Description

ABOUT AUSTIN REGIONAL CLINIC

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Directly supports the function of the Compliance & Risk programs to ensure patients and their families can successfully communicate their needs and concerns. This position facilitates the process for the prompt resolution of patient complaints and grievances. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Collects, reviews, documents and monitors reported feedback related to care and processes
• Collaborates with workforce members, providers, and leaders across the organization to resolve patient grievances in a timely manner
• Serves as a primary communicator between the patient and leadership verbally and in writing throughout complaint resolution
• Maintains the relevant reporting systems for the Compliance & Risk Team, including email
• Recommends necessary changes in policies, procedures, and services as identified through an investigative process
• Acts as a change agent within organization to ensure patient experience is continually improving
• Maintains thorough and timely documentation
• Remains calm and in control of their own emotions in response to unsolicited provocationAdheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on ARC SharePoint.

OTHER DUTIES AND RESPONSIBILITIES

• Assists with other responsibilities of the Compliance & Risk Team
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or GED. Two (2) or more years of experience working in a healthcare related setting.

Preferred: Five (5) or more years of job-related experience. Experience using EPIC.

Knowledge, Skills and Abilities

• Ability to engage others, listen and adapt response to meet others’ needs.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent verbal and written communication skills.
• Skill in establishing and maintaining effective working relationships with patients, families, community groups and organizations, physicians, employees, and the general public.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule: Monday - Friday 8AM - 5PM (Hybrid)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.