Schedgistrar - Central Scheduling

Montefiore Nyack Hospital; New City (NY); On-site; USD 31,000 - 32,000; Full time

Job summary

Montefiore Nyack Hospital in New City, New York, is seeking a Central Scheduling professional to manage scheduling of procedures and visits across hospital departments. You will obtain accurate information for records, billing, and payer needs, explain coverage and financial obligations to patients, and generate weekly status reports.

Responsibilities include collecting deposits and co-pays, communicating with multiple departments, and coordinating with financial counselors for uninsured

Qualifications

• Education: Associate’s degree or equivalent experience required; Bachelor’s preferred.
• Experience in customer service and clerical/office procedures; EMR Scheduling experience.
• Bilingual in Spanish preferred; excellent verbal and written communication skills.

Responsibilities

• Fields incoming scheduling calls and records appointments accurately.
• Interviews and pre-registers patients promptly and confidentially.
• Verifies complete and accurate data on registrations.
• Collects insurance information to secure payment guarantees.
• Contacts payers to obtain benefits and authorizations within timelines.
• Collects co-pays/deposits by telephone when needed.
• Provides patients with hospital policies and directs to appropriate units.
• Familiarity with medical terminology is required.
• Must multi-task and adjust to changing assignments.
• Learn and work with multiple software/hardware products daily.
• Maintain confidentiality and professional handling of data.
• Comply with state and federal billing rules and regulations.
• Perform special projects and other duties as assigned.

Skills

Customer service

Clerical/office procedures

Verbal and written communication

Spanish language

Education

Associate’s degree or equivalent experience

Bachelor’s degree preferred

Tools

EMR Scheduling

Microsoft Office

Job description

City/State:

New City, New York

Department:

Central Scheduling

Bargaining Unit:

NH- SEIU-1199

Work Shift:

Day

Work Days:

MON-FRI, OCCASIONAL WEEKENDS

Scheduled Hours:

8:30 AM-5 PM

Scheduled Daily Hours:

8 HOURS

Hours Per Pay Period:

40

Hourly Rate/Range:

$22.37 / 23.07

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary: Under general supervision and in accordance with established policy and procedure, is responsible for scheduling procedures/visits for Montefiore Nyack Hospital departments, and accurately obtaining required information for hospital records, governmental requirements, billing, and third-party payer needs. Additionally, staff will ensure that patients have all necessary information regarding their coverage and benefits related to their visit and inform patients of their financial obligations so that they arrive prepared. The schedgistrar duties also include generating weekly status reports, communications with multiple departments, collection of deposits and co-pays, and notifying financial counselors of any self-pay or uninsured patients.

B. Essential Job Qualifications

1. Education: Associate’s degree or equivalent experience required. Bachelor’s degree preferred.

2. Experience: Previous work experience in customer service and general clerical/office procedures, required; Experience with EMR Scheduling and Registration; Minimum one year experience in a hospital, medical office/clinic, or insurance company, preferred. Bilingual in

Spanish preferred

1. Training/Certification: Medical Terminology certification preferred

2. Licensure: N/A

3. Other: Excellent verbal and written communication skills; Proficient with Microsoft; EMR

C.

Job Specific Contacts

1.General Contacts: Patients, family members, insurance carriers, physicians, physician’s office staff, hospital personnel, Third Party vendor representatives.

2.Job Provides Direction to: N/A

JOB SPECIFIC COMPETENCIES:

Demonstrates the required job specific technical/professional knowledge, skills and abilities. *

1Fields incoming scheduling calls, keeping an accurate record of appointments scheduled, changed, or cancelled to avoid over- or under-booking

2.Interviews and pre-registers patients in a prompt, professional, courteous, and confidential manner

3.Verifies that all data on registrations are complete and accurate

4.Collects all proper insurance information using various computer software programs to assure guarantee of payment

5.Contacts third-party payers in order to secure benefits and coverage information, and ensures applicable insurance authorizations are obtained within specified timelines

6.Makes arrangements for payment or collects co-payments and deposits over the telephone.

7.Provides patients with information regarding hospital policy and procedures, and directs patients to appropriate nursing or ancillary units

8.Must be familiar with medical terminology

9.Ability to perform a variety of tasks, often changing assignments on short notice

10.Must be adept at multi-tasking

11.Will be required to learn and work with multiple software/hardware products during the course of an average workday

12.Excellent written, verbal, and listening communication skills

13.Demonstrated ability to handle confidential data and respond to concerns and comments in a professional manner

14.Knowledge of state and federal billing rules and regulations

15.Performs special projects and other duties as assigned.

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.