Patient Accounts Specialist

UHS; Richmond (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading healthcare provider as a Patient Accounts Specialist, responsible for managing inquiries and resolving issues related to patient accounts. The role demands strong customer service skills, attention to detail, and proficiency in Microsoft Office. Enjoy competitive pay and opportunities for career advancement along with an excellent benefits package.

Benefits

Competitive pay and generous paid time off

Medical, Dental, Vision, and Prescription plans

401(k) with company match and stock plan discounts

Student Loan Refinance Program

Career development opportunities

Qualifications

• 1-3 years customer service experience preferred.
• Healthcare business office experience preferred.

Responsibilities

• Handle inquiries concerning patient accounts from patients or insurance companies.
• Document all inquiries and communicate resolutions.
• Collaborate with internal departments to resolve account issues.

Skills

Customer-focused

Attention to detail

Multi-tasking

Excellent communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Patient Accounts Specialist role at UHS.

Responsibilities

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS), has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities, ambulatory care access points, an insurance offering, a physician network, and various related services across the U.S., Washington, D.C., Puerto Rico, and the United Kingdom.

Position Overview

The Atlantic Region CBO is seeking a dynamic and talented Patient Accounts Specialist. The Patient Accounts Specialist is responsible for handling first-line inquiries via phone and written correspondence concerning patient accounts from patients or insurance companies.

Key Responsibilities

• Document all inquiries concerning patient accounts, including those from patients and third-party payers.
• Serve as the first point of support for patients or third-party payers contacting the facility with questions about accounts or claims.
• Identify root causes of issues and attempt resolution.
• Record and communicate resolutions in the Patient Accounting System.
• Escalate problematic accounts to management for assistance.
• Communicate resolutions clearly to responsible parties or guarantors.
• Respond within 24 hours to patient inquiries, providing updates and research as needed.
• Collaborate with facility and internal departments to investigate and resolve account issues.
• Maintain knowledge of call routing and patient accounting systems.
• Perform other duties as assigned.

Benefits

• Challenging and rewarding work environment
• Competitive pay and generous paid time off
• Medical, Dental, Vision, and Prescription plans
• 401(k) with company match and stock plan discounts
• Student Loan Refinance Program
• Career development opportunities within UHS and subsidiaries

Qualifications

• High school diploma or equivalent; 1-3 years customer service experience preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Customer-focused with strong attention to detail, multi-tasking ability, and excellent communication skills.
• Healthcare business office experience preferred.

Additional Information

UHS is committed to equal employment opportunities and a respectful environment. We do not request personal or financial information during recruitment and caution against scams. Verify job postings through official UHS channels.

Employment Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Customer Service
• Industries: Hospitals and Healthcare, Mental Health Care

Apply now to join a leading healthcare provider and advance your career with UHS.