Patient Accounts Specialist

UHS; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Patient Accounts Specialist to join their team. This role offers the opportunity to engage with patients and insurance companies, addressing inquiries and resolving issues related to patient accounts. You'll be at the forefront of ensuring patient satisfaction while working in a challenging and rewarding environment. With competitive compensation and generous paid time off, this position also provides excellent benefits, including medical, dental, and vision plans, as well as career development opportunities within a large organization. If you're customer-focused and detail-oriented, this role is perfect for you!

Benefits

Challenging and rewarding work environment

Competitive Compensation

Generous Paid Time Off

Excellent Medical, Dental, Vision and Prescription Drug Plans

401(K) with company match

Discounted stock plan

SoFi Student Loan Refinancing Program

Career development opportunities

Qualifications

• 1-3 years of customer service experience preferred.
• Strong Microsoft Office skills, especially Excel and Word.

Responsibilities

• Resolve inquiries concerning patient accounts via phone and written correspondence.
• Document and communicate resolutions in the Patient Accounting System.

Skills

Customer Service

Attention to Detail

Multi-tasking

Written Communication

Oral Communication

10 Key Data Entry

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Responsibilities

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

The Atlantic Region CBO is seeking a dynamic and talented Patient Accounts Specialist.

The Patient Accounts Specialist is responsible for receiving and resolving first line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies.

Key Responsibilities include:

1. Document all internal and external inquiries concerning patient accounts including patient and third party payers.
2. Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
3. Root cause issues and attempt to resolve.
4. Document and communicate resolution as appropriate in the Patient Accounting System.
5. Escalate problem accounts to management team of department for assistance and resolution.
6. Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
7. Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
8. Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
9. Maintain working knowledge of the call routing system and patient accounting system.
10. Other duties as assigned.

Benefit Highlights

1. Challenging and rewarding work environment
2. Competitive Compensation & Generous Paid Time Off
3. Excellent Medical, Dental, Vision and Prescription Drug Plans
4. 401(K) with company match and discounted stock plan
5. SoFi Student Loan Refinancing Program
6. Career development opportunities within UHS and its 300+ Subsidiaries!

More information is available on our Benefits Guest Website: benefits.uhsguest.com

Contact Information:

• Nicole Baez
• HR Coordinator/Recruiter
• [e-mail]

Qualifications

Position Requirements:

1. High school diploma or equivalent and 1-3 years customer service experience preferred.
2. Strong Microsoft Office skills (Excel, Word, Outlook)
3. Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
4. Familiarity with customer service and 1-3 years healthcare business office experience preferred.

EO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.