Patient Accounts Specialist

Pancare of Florida; Panama City (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

14 paid holidays

3 weeks paid vacation

403(b) plan with employer match

Job summary

PanCare of Florida is seeking a skilled Patient Accounts Specialist to join our Finance team in Panama City. You will serve as the primary contact for patient billing questions and support, assisting patients, front desk staff, and employees with inquiries, explaining charges, balances, insurance benefits, and payment options.

You will verify Sliding Fee Discount determinations and train staff on program requirements.

Qualifications

• 1 year of experience in patient accounts or medical billing or related billing role.
• Experience assisting patients with billing questions, balances, or payment arrangements.
• Strong communication and customer service skills.

Responsibilities

• Answer patient calls, emails, and messages from internal and external sources.
• Explain charges and payment options clearly to patients.
• Collect payments and resolve barriers on patient accounts.
• Review Sliding Fee Discount Program determinations for policy compliance.
• Document results and maintain exception reports for the program reviews.
• Escalate discrepancies outside policy to Revenue Cycle Manager.
• Provide training to front desk staff on Sliding Fee Discount Program processes.
• Support accounts receivable with claims follow-up, posting, adjustments, denials, and reports.

Skills

Patient accounts

Medical billing

Healthcare customer service

Communication

Customer service

Education

Associate degree in healthcare administration

Tools

EMR systems

Medical billing software

Job description

PanCare of Florida is seeking a skilled Patient Accounts Specialist to join our Finance team. In this role, you will serve as the primary point of contact for patient billing questions and account support. You will assist patients, front desk staff, and employees with billing inquiries, explaining charges, account balances, insurance benefits, payment options, and work to resolve account concerns. You will perform documented review of Sliding Fee Discount Program determinations completed by front desk and other staff, verifying that each determination was applied in accordance with organizational policy and HRSA program requirements. You will also deliver ongoing sliding fee and patient billing training to front desk personnel and help maintain accurate patient account records and billing workflows.

This position is located at our Panama City Corporate Annex.

Your responsibilities include the following:

• Answer patient calls, emails, and Microsoft Teams messages originating inside and outside the organization
• Address billing questions clearly and professionally
• Collect payments on patient accounts and resolve barriers
• Perform document review of Sliding Fee Discount Program determinations, verify household size, income documentation, and assigned discount tier were applied in accordance with the program policy
• Document results of Sliding Fee Discount Program review, identify and correct errors and maintain exception reports
• Escalate unresolved discrepancies, pattern of errors, and any determination made outside of policy to the Revenue Cycle Manager
• Serve as subject manager resource to front desk staff, deliver documented training on Sliding Fee Discount Program
• Support accounts receivable to provide backup coverage when needed, including claims follow-up, payment posting, adjustments, denials, appeals, billing reports, and account records

Required Qualifications:

• At least 1 year of experience in patient accounts, medical billing, healthcare customer service, or related patient-facing billing role
• At least 1 year of experience assisting patients with billing questions, account balances, or payment arrangements
• Strong communication and customer service skills

Preferred Qualifications:

• Associate degree in healthcare administration, business, medical office administration
• At least 3 years of experience in patient accounts or medical billing
• Experience processing or reviewing Sliding Fee Discount Program applications in a FQHC
• Experience with Electronic Medical Records (EMR) systems and medical billing software

PanCare provides a comprehensive benefits package to include medical, dental, and vision insurance. In addition, to health coverage, we offer 14 paid holidays and 3 weeks of paid vacation per year. Employees are also eligible to participate in our 403(b) plan with a 6% employer match and 3% base employer contribution.

Join PanCare of Florida and be part of a dedicated team that is committed to delivering high-quality healthcare to our communities. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients. Together, we can continue to improve patient outcomes and build healthier communities.

PanCare of Florida is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.