Patient Accounts Representative

Coastal Horizons Center, Inc.; Wilmington (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance (Medical, Dental, Vision)

401(k) Retirement Plan

Paid time off

Career growth

Job summary

Coastal Horizons Center, Inc. is seeking a Patient Accounts Representative to join our team in Wilmington, NC. The role focuses on reviewing patient accounts, generating statements, and handling payments from multiple sources while answering patient questions.

The ideal candidate has a high school diploma or GED with related billing experience, knowledge of healthcare billing systems, and strong Excel skills. The position is full-time with standard Monday–Friday hours and potential for growth.

Qualifications

• High school diploma or GED with 2-3 years related experience.
• Familiar with billing concepts, practices, and procedures.
• Experience with billing private insurance and reading remittances.
• Customer service experience handling complaints and providing solutions.
• Basic computer skills including Excel.
• Strong organizational, problem solving and analytical skills.
• Working knowledge of cash management principles.

Responsibilities

• Answer and manage patient calls regarding bills and billing questions.
• Explain bills and insurance coverage clearly to patients.
• Post and report payments received per policies.
• Verify billing accounts with receivables ledger.
• Reconcile client accounts weekly before statements.
• Report monthly patient revenue and AR status.
• Maintain cooperative work environment aligned with Coastal Horizons Center’s mission.
• Proficient with MS Office and medical billing software.
• Perform miscellaneous duties as assigned.
• Possess ability for sedentary work up to light exertion.
• Maintain data analysis and computer terminal operations.

Skills

Customer service

Analytical skills

Problem solving

Organizational skills

Excel

Cash management

Reading remittances

Education

High school diploma or GED

Tools

Medical billing software

MS Office

Job description

At Coastal Horizons, we are dedicated to making a positive impact on individuals and communities. As a leading provider of comprehensive behavioral health services, we believe in the power of compassionate care, inclusivity, and teamwork. We are currently seeking a motivated and passionate Patient Accounts Representative to join our dynamic team. If you're looking for an opportunity to make a difference, we invite you to explore the exciting positions available with us.

JOB TITLE: Patient Accounts Representative

SCHEDULE: Monday-Friday; 8-5; Full Time

REQUIRED EDUCATIONAL/EXPERIENTIAL QUALIFICATIONS

• High school diploma or GED with 2-3 years experience related to responsibilities specified. Familiar with billing concepts, practices, and procedures.
• Knowledge of health care billing systems specific to the revenue cycle; including procedures, documentation, and standards.
• Previous experience with billing private insurance companies and reading remittances to identify the patient’s responsibilities.
• Customer service experience with handling complaints, providing appropriate solutions for the customer and follow up to resolve any issues.
• Basic computer skills including Excel.
• Strong organizational, problem solving and analytical skills.
• Working knowledge of cash management principles and/or procedures.

GENERAL STATEMENT OF DUTIES:

The Patient Accounts Representative is responsible for reviewing patient accounts for accuracy, generating statements, recording payments received from clients via multiple sources (client portals, telephone and mail), responding to all patient questions.

ESSENTIAL DUTIES AND TASKS:

• Answer and manage patient phone calls regarding their medical bills and billing-related questions.
• Provide accurate and clear explanations to patients about their bills and insurance coverage.
• Post and report payments received in compliance with financial policies and procedures.
• Verify billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Reconcile client accounts weekly prior to generating statements.
• Report monthly patient revenue.
• Generate financial statements and reports detailing accounts receivable status.
• Maintains a cooperative work environment to foster Coastal Horizons Center’s missions and values and to meet goals.
• Proficient with MS Office (Word and Excel); excellent with spreadsheets and medical billing software applications.
• Performs miscellaneous job-related duties as assigned.
• Must be able to perform sedentary work exerting up to ten (10) pounds of force occasionally and/or a negligible amount of force frequently on constantly to lift, carry, push, pull, or otherwise move objects.
• Must possess the visual acuity to prepare and analyze data and figures and operate computer terminal.

SALARY & BENEFITS:

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs & Career growth
• Retirement savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.