Patient Accounts Representative

Lake Regional Health System; Osage Beach (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Lake Regional Health System in Osage Beach, Missouri seeks a detailed Patient Accounts Representative to support our Patient Financial Services team. You will handle patient inquiries, assist with billing follow-up, and help ensure claims are processed and paid.

The role emphasizes compliance with state and federal billing regulations, clear communication, and accurate data entry. High school diploma required; influenza vaccination is mandatory. Join a dedicated team committed to quality care.

Qualifications

• Experience handling payer inquiries via multiple channels (telephone, mail, fax, email).
• Strong written and verbal communication with excellent customer service.

Responsibilities

• Conduct inquiries and follow-ups to ensure claims are processed and paid.
• Contact patients for additional information to support billing and payment processing.
• Ensure compliance with state and federal billing regulations and escalate issues as needed.

Skills

Customer service

Communication

Billing knowledge

Hospital billing

Education

High school diploma

Job description

Patient Accounts Representative

Lake Regional Health System Osage Beach, Missouri, United States

About this position

Patient Accounts Representative

Joining our Lake Regional Health System team means working alongside our knowledgeable, dedicated team of people who care for our patients and one another.

Lake Regional Health System is seeking a professional, detail-orientated Patient Accounts Representative to join our Patient Financial Services Department who can provide knowledge and customer service to our patients.

What Are We Looking For?

An individual who can ensure compliance with all state and federal billing regulations and reports suspected compliance issues to their respective Leads/Supervisors/Managers. Our Patient Account Representative conducts inquiries via telephone, mail, and fax, or electronically through payer websites or e-mail for follow-up of unresolved accounts. Contacting patients for additional information in order to ensure claims are processed and paid. In addition, excellent written and verbal communication paired with excellent customer service skills. Proficient in hospital & physician billing is highly desired. Education requirement of a High School Diploma or equivalent is required for this role.

An annual influenza vaccination is required.

Current Openings:

• Full Time, Day Shift

Lake Regional Health System has a competitive benefit and compensation package.

At Lake Regional Health System, Our Commitment Runs Deep!

https://www.lakeregional.com/about-us/awards-and-recognition/