Patient Accounts Representative

Saint Luke's Health System; Kansas City (MO); Remote; USD 40,000 - 52,000; Full time

Job summary

Saint Luke’s Health System in Kansas City seeks aPatient Accounts Representative to manage accounts, provide customer service, and troubleshoot billing processes in a remote call center setting. Responsibilities include handling inbound calls and patient emails in the EMR system, making outbound collections, and providing price estimates and payment options.

The role requires strong customer service, solid computer and critical thinking skills, and the ability to multitask in a fast-paced

Qualifications

• 1 year of applicable experience in patient accounts or call center billing.
• Diploma as minimum education requirement.

Responsibilities

• Answer inbound patient calls.
• Answer patient emails in the EMR system.
• Make outbound collection calls to obtain information to collect payment.
• Provide price estimates for patients.
• Process credit card payments.
• Establish payment plans with patients and refer to extended payment plan vendor when applicable.
• Identify patients needing financial assistance and explain the process.
• Research and troubleshoot issues related to patient balances.
• Serve as liaison between patient and other departments as needed.
• Process accounts within a work queue in the EMR system.

Skills

Customer service

Computer skills

Multitasking

Communication

Education

Diploma

Job description

## Patient Accounts RepresentativeApply: Remote: System Offices | 901 E 104 St | Kansas City | MO: Full time: Posted Today: JobReq0060800# **Job Description**Saint Luke’sin Kansas City is seeking a Patient Accounts Representative to join our team. You will perform a variety of functions related to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement. **This position is a call center environment, working remotely in the Kansas City area.****Shift Details:** Monday- Friday 8:30am-5:00pm**Responsibilities:*** Responsible for answering inbound patient calls* Answer patient emails in Electronic Medical Record system* Making outbound collection calls to patients to obtain information needed to collect payment* Provide price estimates for patients* Process credit card payments* Establish payment plans with patients and complete referral to extended payment plan vendor when applicable* Identify patients needing financial assistance, explain financial assistance process and additional documents needed* Research and troubleshoot issues related to patient balances* Serve as liaison between patient and other departments as needed* Process incoming mail and faxes* Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate* In SBO will also:* Perform straightforward coding (i.e. Review patient charts for billing implications or referrals)* Meet department productivity and quality metric* Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions. Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings.We are looking for someone with excellent customer service skills. The ideal candidate has strong computer and critical thinking skills and can multitask. Comfortable working in a call center environment.**Why Saint Luke’s?**We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:* Medical health plans* Tuition reimbursement* Paid time off* Retirement contributions* Employee Assistance Program# **Job Requirements**Applicable Experience:1 yearDiploma# **Job Details**Full TimeDay (United States of America)