Patient Accounts Representative

saintlukes; Kansas City (MO); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke's in Kansas City is seeking a Patient Accounts Representative to manage patient accounts, assist customers, and handle billing and reimbursement workflows. This is a call center role with remote work in the Kansas City area, shift Monday–Friday 8:30am–5:00pm.

You will answer patient inquiries by phone and email, process payments and payment plans, explain financial assistance options, and collaborate across departments to resolve balances and improve patient satisfaction.

Qualifications

• 1 year of relevant healthcare/financial services experience.
• High school diploma or equivalent required.
• Strong computer and problem-solving abilities.

Responsibilities

• Answer inbound patient calls and respond to emails in the EMR system.
• Make outbound collection calls to obtain payment information.
• Provide price estimates and process credit card payments.
• Establish payment plans and refer to extended vendors when needed.
• Identify financial assistance options and explain them to patients.
• Research and troubleshoot patient balance issues.
• Coordinate with other departments to resolve billing questions.
• Process incoming mail and faxes and manage queue tasks.

Skills

Customer service

Multitasking

Critical thinking

Communication

Education

Diploma

Tools

EMR system

Job description

Job Description

Saint Luke's in Kansas City is seeking a Patient Acc ount s Representative to join our team. You will perform a variety of functions related to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement.

This position is a call center environment, working remotely in the Kansas City area.

Shift Details : Monday- Friday 8:30am-5:00pm

Responsibilities

• Responsible for answering inbound patient calls
• Answer patient emails in Electronic Medical Record system
• Making outbound collection calls to patients to obtain information needed to collect payment
• Provide price estimates for patients
• Process credit card payments
• Establish payment plans with patients and complete referral to extended payment plan vendor when applicable
• Identify patients needing financial assistance, explain financial assistance process and additional documents needed
• Research and troubleshoot issues related to patient balances
• Serve as liaison between patient and other departments as needed
• Process incoming mail and faxes
• Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate

In SBO will also:

• Perform straightforward coding (i.e. Review patient charts for billing implications or referrals)
• Meet department productivity and quality metric
• Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions. Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings.

We are looking for someone with excellent customer service skills. The ideal candidate has s trong computer and critical thinking skills and can multitask . Comfortable working in a call center environment.

Why Saint Luke's?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans
• Tuition reimbursement
• Paid time off
• Retirement contributions
• Employee Assistance Program

Job Requirements

Applicable Experience:

• 1 year
• Diploma

Job Details

• Full Time
• Day (United States of America)