Patient Accounts Representative

Hutchinson Clinic P.A., Inc.; Hutchinson (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Hutchinson Clinic P.A., Inc. seeks a detail-oriented Medical Billing Clerk to assist patients with clinic billing and health insurance claims.

You will counsel patients on insurance and billing questions and manage records, payments, and refunds. Key responsibilities include updating insurance information, communicating with providers, verifying coverage, and assisting with financial aid applications while adhering to HIPAA and OSHA standards.

Qualifications

• One year of medical office or equivalent experience required.
• High School Diploma or equivalent required.
• Postsecondary education in Medical Office Administration preferred.
• Knowledge of medical terminology and patient billing preferred.

Responsibilities

• Access patient records and update payment and medical insurance information.
• Process patient payments and refunds.
• Identify medical coding mistakes, typing errors, and patient underpayments/overpayments and rectify them accordingly.
• Create payment plans based on monthly income and obligations.
• Communicate with insurance providers to verify coverage for treatments.
• Answer patients' questions about unsettled bills, reimbursements, and billing discrepancies.
• Contact patients about overdue balances by phone or mail.
• Coordinate with collection agencies or attorneys to initiate payment collection for delinquent accounts.
• Assist patients in applying for financial assistance and determine eligibility.
• Support compliance and accreditation efforts (e.g., OSHA, HIPAA).
• Familiarize with and implement the organization's policies, protocols, and procedures.

Skills

Medical terminology

Interpersonal skills

Organizational skills

Communication skills

Customer service

Problem-solving

Attention to detail

Education

High School Diploma or equivalent

Postsecondary program in Medical Office Administration

Tools

Microsoft Word

Outlook

Excel

Job description

Role:

Assist patients with all aspects of their clinic bill and health insurance claims. Counsel patients regarding insurance and billing questions

Essential Functions & Responsibilities:

• Access patient records and update payment and medical insurance information
• Process patient payments and refunds.
• Identify medical coding mistakes, typing errors, as well as patient underpayments or overpayments and rectifies them accordingly.
• Create suitable payment plans for patients based on their monthly income and financial obligations.
• Communicate with medical insurance providers to verify whether patient treatments will be covered.
• Answer patients questions in person and by phone regarding unsettled medical bills, reimbursements, and billing discrepancies.
• Contact patients by phone or via mail to inform them of overdue balances.
• Contact collection agencies or attorneys to initiate the payment collection process for delinquent accounts.
• Assist patients in applying for financial assistance and determine eligibility.
• Consistently demonstrate good use of time and resources.
• Attend training events and maintain competency as required to perform duties.
• Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA).
• Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.

Performance Measures:

• Serves on committees and work groups upon request.
• Performs other duties that may be assigned from time to time.

Qualifications

Knowledge & Skills:

• Experience: One year of medical office or equivalent experience required.
• Education: High School Education or equivalent required. Completion of a postsecondary education program in Medical Office Administration is preferred. Knowledge of medical terminology and patient billing preferred.
• Other Skills: Intermediate knowledge of Microsoft Word, Outlook, and Excel applications. Strong analytical and problem-solving skills. Strong interpersonal skills including courtesy, tact, and professionalism. Excellent organizational skills. Effective communication skills. Exceptional customer service skills. Detail-oriented. Ability to maintain good judgement when handling sensitive and personal information.

Physical Requirements:

• Work is performed in a typical office environment, indoors with occasional equipment noise and frequent interruptions.
• Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.
• Requires manual dexterity sufficient to operate a computer keyboard.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.