Patient Accounts Representative

Hutchinson Clinic; Hutchinson (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Hutchinson Clinic seeks a billing support specialist to assist patients with clinic bills and insurance claims in a fast-paced office setting.

You will access and update patient records, process payments/refunds, and communicate with insurers about coverage. The role also involves informing patients about overdue balances and assisting with financial aid applications.

Qualifications

• One year of medical office or equivalent experience required.
• High School education or equivalent; postsecondary in Medical Office Administration preferred.
• Knowledge of medical terminology and patient billing preferred.

Responsibilities

• Assist patients with clinic bills and health insurance claims.
• Access and update patient records with payment and insurance information.
• Process patient payments and refunds.
• Identify and rectify billing discrepancies and underpayments/overpayments.
• Communicate with insurance providers to verify coverage.
• Inform patients about overdue balances and collection processes.
• Assist patients in applying for financial assistance.
• Support compliance with OSHA and HIPAA.
• Attend trainings and maintain competency.

Skills

Microsoft Word

Excel

Outlook

Interpersonal skills

Customer service

Detail-oriented

Education

High School diploma

Medical Office Administration program

Tools

None

Job description

Role:Assist patients with all aspects of their clinic bill and health insurance claims. Counsel patients regarding insurance and billing questionsEssential Functions & Responsibilities:Access patient records and update payment and medical insurance informationProcess patient payments and refunds.Identify medical coding mistakes, typing errors, as well as patient underpayments or overpayments and rectifies them accordingly.Create suitable payment plans for patients based on their monthly income and financial obligations.Communicate with medical insurance providers to verify whether patient treatments will be covered.Answer patients questions in person and by phone regarding unsettled medical bills, reimbursements, and billing discrepancies.Contact patients by phone or via mail to inform them of overdue balances.Contact collection agencies or attorneys to initiate the payment collection process for delinquent accounts.Assist patients in applying for financial assistance and determine eligibility.Consistently demonstrate good use of time and resources.Attend training events and maintain competency as required to perform duties.Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA).Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.Performance Measures:Serves on committees and work groups upon request.Performs other duties that may be assigned from time to time.Knowledge & Skills:Experience: One year of medical office or equivalent experience required.Education: High School Education or equivalent required. Completion of a postsecondary education program in Medical Office Administration is preferred. Knowledge of medical terminology and patient billing preferred.Other Skills: Intermediate knowledge of Microsoft Word, Outlook, and Excel applications. Strong analytical and problem-solving skills. Strong interpersonal skills including courtesy, tact, and professionalism. Excellent organizational skills. Effective communication skills. Exceptional customer service skills. Detail-oriented. Ability to maintain good judgement when handling sensitive and personal information.Physical Requirements:Work is performed in a typical office environment, indoors with occasional equipment noise and frequent interruptions.Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.Requires manual dexterity sufficient to operate a computer keyboard.Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.This Job Description is not a complete statement of all duties and responsibilities comprising the position.