Patient Accounts Representative

Ocean State Job Lot; Honesdale (Wayne County); On-site; USD 35,000 - 55,000; Full time

Job summary

Ocean State Job Lot in the United States is seeking a full-time billing specialist to handle incoming patient calls, verify insurance coverage, process payments, and resolve billing questions. This on-site role involves communicating with patients about balances and coordinating with insurers to ensure accurate claims and timely reimbursements.

The ideal candidate has strong verbal and written communication skills, good numerical ability, and proficiency with Excel and Word.

Qualifications

• Ability to communicate effectively via verbal and written skills.
• Good computation and organizational skills, able to understand an Insurance Explanation of Benefits.
• Detail oriented and understands basic problem solving skills.
• Related office experience and computer skills preferred via Microsoft Excel and Word products.

Responsibilities

• Answer incoming patient phone calls.
• Verify insurance coverage and process payments.
• Resolve billing inquiries and communicate with patients about outstanding balances.
• Follow up on unpaid hospital claims with insurance carriers and governmental agencies.
• Collaborate with third-party collection agencies or attorneys as needed.

Skills

Communication skills

Verbal communication

Written communication

Detail oriented

Problem solving

Tools

Microsoft Excel

Microsoft Word

Job description

Full-Time (This is not a remote position)

Responsible for answering incoming patient phone calls, Verifying insurance coverage, processing payments, resolving billing inquiries, communicating with patients about their outstanding balance, working with insurance companies to ensure accurate claims submission and timely reimbursements. Billing hospital claims to various insurance carriers and governmental agencies following up on unpaid claims with various insurance carriers and/or governmental agencies, which could include following up with collection agencies, attorneys and/or other third-party agents.

• Requires the ability to communicate effectively via verbal and written skills.
• Good computation and organizational skills, able to understand an Insurance Explanation of Benefits.
• Detail oriented and understands basic problem solving skills.
• Related office experience and computer skills preferred via Microsoft Excel and Word products.

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