Patient Account Representative - Remote

Med-Metrix; Red Bank (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Med-Metrix is seeking a Patient Account Representative in Red Bank, NJ to manage collections, account follow-up, and posting of billing allowances for assigned accounts. You will engage with payers to resolve claims and ensure accurate patient data and timely billing.

The role requires 2–3 years in insurance collections, knowledge of healthcare claims (ICD-9/10, CPT, HCPC, UB-04), and proficiency with Excel and hospital billing systems. HIPAA compliance and professionalism are essential.

Qualifications

• High school diploma or equivalent is required.
• Medical billing/coding certification is preferred but not required.
• Experience in hospital/facility and physician billing is required.
• 2–3 years in insurance collections and claims follow-up.
• Knowledge of ICD-9/10, CPT, HCPCS, UB-04 codes.

Responsibilities

• Follow up with payers to resolve outstanding claims by phone, email, fax, or websites.
• Review and update patient and financial information accurately.
• Verify responsible payer and monitor billing for errors.
• Bill hospital services to primary insurer or patient within timeframes.
• Explain hospital payment methods and HIPAA regulations to stakeholders.

Skills

Interpersonal communication

Phone and email correspondence

Insurance collections

HMIS/PHI handling

Excel proficiency

Problem solving

Attention to detail

Microsoft Office Suite

HIPAA compliance

Education

High School Diploma or equivalent

Medical Billing and Coding certification (preferred)

Tools

STAR

SMS

EAGLE

EPIC

Job description

Job Purpose

The Patient Account Representative is responsible for collections, account follow‑up, and billing allowance posting for the accounts assigned to them.

Duties and Responsibilities

• Follow‑up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites
• Review and update all patient and financial information accurately
• Verify that information is accurate as to individual or insurance company responsible for payment of bill
• Monitor all billings for accuracy, updating any that contain known errors
• Monitor Medicaid/Healthy Options coupons to assure services are billed within expected timeframes
• Bill all hospital services to primary insurer or patient correctly and within expected timeframe
• Follow up with insurance companies on all assigned accounts within expected timeframe
• Explain hospital regulations with regard to methods for payment of accounts and maintain complete working knowledge of insurance regulations and hospital insurance contracts
• Identify and report underpayments and denial trends
• Analyze, identify and resolve issues causing payer payment delays; initiate appeals when necessary
• Manipulate excel spreadsheets and communicate results
• Meet and maintain daily productivity and quality standards established in departmental policies
• Act professionally, cooperatively and courteously with patients, insurance payors, co‑workers, management and clients
• Perform special projects and other duties as needed by the management team
• Maintain confidentiality at all times
• Other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum necessary to perform assigned duties

Qualifications

• High School Diploma or equivalent required
• Medical Billing and Coding certification preferred, but not required
• Experience in Hospital/Facility and/or physician billing required
• 2‑3 years’ experience in insurance collections, including submitting and following up on claims
• Basic knowledge of healthcare claims processing including ICD‑9/10, CPT and HCPC codes, and UB‑04
• Ability to use various workflow system and client host system such as STAR, SMS, EAGLE and EPIC, as well as other tools available to collect payments and resolve accounts
• Working knowledge of the insurance follow‑up process with understanding of the fundamental concepts in healthcare reimbursement methodologies
• Understanding of government, Medicare and Medicaid claims
• Proficiency with Microsoft Office Suite including Excel and Word
• Basic math and typing skills
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem‑solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results‑oriented
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction

Working Conditions

• Must possess a smart‑phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non‑merit based factors, or any other characteristic protected by federal, state or local law.