Patient Accounts Representative

Albany ENT & Allergy Services, PC; City of Albany (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Job summary

Albany ENT & Allergy Services, PC is seeking a Patient Accounts Representative to manage patient accounts, payments, and self-pay encounters in a fast-paced medical office. This onsite, full-time role balances cash, posts payments, and liaises with the Allergy Department on immunotherapy billing policies.

Qualifications include a high school diploma or GED, medical billing experience, strong communication, and proficiency with EHR/PM software (NextGen preferred).

Qualifications

• High school diploma or GED required.
• Previous medical billing experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Balance cash and checks daily and deposit electronically.
• Take self-pay payments for the Allergy Department (SLIT).
• Post patient payments received by mail.
• Generate patient statements and answer questions about accounts.
• Create patient payment plans based on criteria.
• Manage credits and refunds on patient accounts.
• Contact patients about overdue balances via email, mail, or phone.
• Post unapplied payments to charges.
• Verify insurance on claims prior to processing.

Skills

Attention to detail

Customer service

Communication skills

Teamwork

Education

High school diploma or GED

Tools

NextGen ERP

EHR/PM software

Job description

Description

Are you looking for an opportunity to put your medical billing and collections knowledge to work? Do you enjoy working in a fast-paced office where your attention to detail skills really shine? Is providing excellent customer service something you strive for every day? If so, we have a job you should consider!

The Patient Accounts Representative is the primary contact with patients regarding their accounts with the practice. This includes managing patient payments, payment plans and self-pay encounters. The Patient Accounts representative is also the primary liaison with the Allergy Department for immunotherapy billing policy compliance with respect to vials as well as payments for self-pay allergy therapy. The patient accounts representative will also be a resource for the hearing aid program by handling phone calls and payments related to these charges. The patient accounts representative is also responsible for balancing the patient monies accepted by the front desk daily.

This is a full-time position and onsite.

Duties & Responsibilities

• Responsible for daily balancing of cash and checks from patient encounters and electronically depositing these into the bank.
• Primary person to take SLIT (self-pay) payments for the Allergy Department.
• Payment posting for patient payments received through the mail.
• Generate account statements for patients; answer patient questions regarding their account.
• Create payment plans for patients based on practice criteria.
• Manage patient account credits and refunds.
• Contact patients through email, written correspondence, and phone to inform them of overdue balances.
• Posting unapplied payments to the patient charges.
• Utilizing reports to ensure the correct insurance is on the claim prior to processing.

Requirements

• High school diploma or general education degree (GED); and equivalent combination of education and experience.
• Previous medical billing experience and familiarity with medical terminology
• Consistent professional conduct, meticulous attention to detail, and critical thinking skills and a positive attitude are essential.
• Excellent written and verbal communication skills required as well as interpersonal skills with patients, providers, and other healthcare professionals.
• Problem-solving skills to research and resolve discrepancies
• Proficient computer skills including ability to master the EHR and practice management software; Experience with NextGen preferred.

Compensation

The compensation range for this position is $18 to $23. Actual compensation within that range will be dependent upon the individual’s skills, education, experience, and qualifications.

Albany ENT & Allergy Services is proud to have been named a Best Place to Work in the Capital Region for 2023, 2024, and 2025. Albany ENT offers a consistent schedule with no weekend hours, a competitive salary, and a comprehensive benefits package, which includes health insurance, generous paid time off, and paid holidays.