Patient Accounts Leader, Revenue Cycle

Roswell Park Cancer Institute; Seattle (WA); On-site; USD 82,000 - 100,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center is seeking a Manager of Patient Accounts to lead a team responsible for processing, reconciling, and collecting patient account transactions while delivering compassionate service.

You'll collaborate with leaders across the organization to ensure compliance, accuracy, and efficient financial operations, oversee budgets and forecasting, and drive process improvements balancing financial stewardship with patient experience.

Qualifications

• Experience leading teams in healthcare revenue cycle, patient accounts, billing, collections, accounting, or financial operations.
• Strong knowledge of financial transaction processing, account reconciliation, collections, and reporting practices.
• Demonstrated leadership abilities with experience coaching, developing, and motivating employees.
• Excellent analytical and problem-solving skills.
• Strong organizational skills and attention to detail.
• Experience developing and improving operational processes and controls.
• Knowledge of healthcare regulations, privacy requirements, and compliance standards.
• Ability to manage multiple priorities while maintaining high levels of accuracy and customer service.
• Strong communication and relationship-building skills.
• Experience preparing budgets, forecasts, financial reports, or audit documentation is highly valued.

Responsibilities

• Lead the daily operations of the patient accounts department, ensuring accurate and timely processing of financial transactions.
• Oversee posting, reconciliation, collection activities, and customer service functions.
• Monitor productivity, workflows, and performance metrics to ensure operational efficiency and service excellence.
• Review collection activities, account follow-up efforts, and transaction processing to identify and resolve discrepancies.
• Assign projects and responsibilities to team members while ensuring deadlines and service expectations are met.
• Provide training, coaching, technical support, and ongoing development opportunities for staff.
• Respond to complex customer concerns and collaborate with patients, internal departments, and external partners to achieve timely resolution.
• Establish and maintain operational controls that support compliance, accuracy, and financial integrity.
• Develop, maintain, and improve departmental policies, procedures, and best practices.
• Prepare and manage departmental operating and capital budgets while monitoring financial performance.
• Support forecasting and financial planning activities, including bad debt and contractual allowance analysis.
• Prepare reports and documentation required for audits, regulatory reviews, and government reporting.
• Ensure the confidentiality and security of patient and financial information.
• Partner with organizational leaders to identify opportunities for process improvement and operational excellence.

Skills

Team leadership

Revenue cycle knowledge

Account reconciliation

Financial reporting

Customer service

Analytical skills

Process improvement

Budgeting/forecasting

Regulatory compliance

Communication

Job description

Roswell Park Comprehensive Cancer Center is seeking a Manager of Patient Accounts to lead a team responsible for processing, reconciling, and collecting patient account transactions while delivering compassionate service.

You'll collaborate with leaders across the organization to ensure compliance, accuracy, and efficient financial operations, oversee budgets and forecasting, and drive process improvements balancing financial stewardship with patient experience.