Patient Accounts Leader: Billing, Denials & Reconciliation

Lowell Community Health Center; Lowell (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Lowell Community Health Center is looking for a Patient Accounts Representative Lead to assist the Patient Accounts Supervisor with daily operations, managing denials, payments and A/R activity to ensure accurate billing and compliant processes.

The role includes coaching the denials and posting team, auditing transactions, researching payer guidelines, and developing training materials to improve workflow. A minimum of 2 years in medical billing is expected.

Qualifications

• Minimum of 2 years of experience in medical insurance, healthcare billing and collections within a health system.
• Knowledge of healthcare reimbursement processes, third-party payer procedures, and collection techniques.
• Familiarity with medical terminology and coding compliance.

Responsibilities

• Lead payment posting, denial management and A/R activities to enhance accuracy.
• Coach daily operations of the posting and denials team for efficiency and accuracy.
• Monitor discrepancies and payer patterns affecting balances and activity.
• Audit financial transactions; identify overpayments, underpayments and refunds.
• Research payer guidelines, coding requirements and filing limits.
• Develop training materials and workflow enhancements for billing staff.
• Recommend updates to claims processes and practice management systems.
• Review third-party communications; elevate policy and reimbursement risks.
• Serve as subject matter expert for billing, posting, denials and A/R processes.
• Assist with specialized workflows (Dental, OB Global, Out-of-Office, Vision, BH, Specialty Services).

Skills

Independent work

Results-driven

Self-starter

Communication skills

Interpersonal skills

Adaptability

Problem-solving

Collaboration with medical staff

Job description

Lowell Community Health Center is looking for a Patient Accounts Representative Lead to assist the Patient Accounts Supervisor with daily operations, managing denials, payments and A/R activity to ensure accurate billing and compliant processes.

The role includes coaching the denials and posting team, auditing transactions, researching payer guidelines, and developing training materials to improve workflow. A minimum of 2 years in medical billing is expected.